Latam Airlines is a company that owns multiple airlines and is based in Santiago, Chile. It is the biggest airline in Latin America because it receives financial support in Brazil, Colombia, Ecuador, Paraguay, and Peru. They provide services in different countries such as Latin America, Europe, the United States, and the Caribbean. Their fleet consists of various aircraft models, such as the Boeing 787, Airbus A350, A321, A320neo, and A319.
Latam Airlines Group has been recognized by the Dow Jones Sustainability Index World for its sustainability practices. This index evaluates the group’s efforts in economic, social, and environmental areas. Only three airlines in the world have received this recognition. The group encountered difficulties because of COVID-19, but it seems like they have bounced back.
About Latam Airlines Flight Delay Policy
Latam Airlines Group operates in South America, but it also connects passengers from all over the world. If you’re traveling to certain places, you might be able to get compensation under two important regulations: Brazilian ANAC 400 or EC 261. Here is everything you need to know in order to file a claim and receive compensation for delays or cancellations that could have been prevented.
Passenger’s Rights with Latam Flight Delay
EU 261 safeguards your rights, no matter which airline you’re flying with, as long as you’re in the European Union or meet other qualifying conditions. If your flight is delayed or canceled, you have certain rights. These include the right to receive a refund, be rerouted to your destination, and receive care such as meals and accommodation.
Flight Delay Compensation
If your flight is delayed for over two hours, you have the right to receive basic care. This includes things like meals, drinks, a place to stay at a hotel (if needed), transportation (if applicable), and access to communication. If your delay lasts for three hours or more, you can ask for reimbursement and transportation back to where you started.
You can receive compensation in the form of a non-refundable transportation voucher or a refundable voucher.
| Flight Distance | Price (in Euros) |
| Up to 1,500 km | 250 |
| Between 1,500 and 3,500 km | 400 |
| Over 3,500 km | 600 |
Flight Cancellation Compensation
If you were told about the Flight cancellation less than two weeks before your trip and your new arrival and departure times are very different from your original ones, you might be eligible for extra compensation.
To receive your compensation, you should contact customer service. They can provide you with non-refundable or refundable vouchers.
| Flight Distance | Price (in Euros) |
| Up to 1,500 km | 250 |
| Between 1,500 and 3,500 km | 400 |
| Over 3,500 km | 600 |
The amount you receive as compensation may differ depending on the type of compensation you request. If you choose their transportation credit, you might get a better value.
What Should You Do if There Are Delays or Cancellations?
Sometimes, cancellations and delays occur. Here is everything you need to know.
Delays
- If your flight is late, write down the original time you were supposed to leave, the date you were told, and any other important details.
- If your flight is delayed for two hours or more and you are already at the airport, you are eligible to care. Work with customer service to get meals, drinks, a place to stay, transportation, ways to get in touch, and more. What you’re eligible to will depend on how long your wait is.
- Contact customer service once you’ve reached your final location to get more money. You could get up to €600 in pay, depending on how long your flight was and where you were going.
Cancellation
- If your flight is canceled, write down your original flight, the date you were told, and any other helpful information.
- If your flight was canceled before you got to the airport, you can either work with customer service to rebook it or do it yourself.
- Work with customer service to get on the next open flight if your flight was canceled while you were at the airport. If you have a right to care, they should give it to you now.
- After your flight, call customer service and give them all the proof they need to give you more money. You could get compensation of up to €600.
Find out how easy it is to change your flight with Latam Airlines’ Flight Change Policy. Check out the flexible choices, qualifying requirements, and easy ways to change your plans. Whether your plans change or something else comes up, Latam Airlines makes sure that you have an easy and customer-friendly experience so that you can make changes to your trip with ease.
What is Latam Airlines Refund Policy?
If you experience a problem while flying with Latam, you may be eligible for both a refund and compensation under EC 261. You don’t have to choose between one option or another. If you no longer need to go on the trip, Latam can give you a full or partial refund as credit. If you want your money back, it’s not necessary to only receive a credit.
If your flight is delayed for at least 2 hours or canceled within 14 days of your original departure, you may be eligible to receive up to €600 under EC 261 in addition to any other compensation. You can still receive compensation for flight issues that were Latam’s responsibility, even if it doesn’t exclude other possibilities.
Conclusion
If you are traveling to certain places, you may be able to get money back for flight delays or cancellations or any problems you had during your trip. This is possible through Brazilian ANAC 400 or EC 261. Make sure you understand your rights before you file a claim under either regulation so that you can get the most compensation possible. The information on this page was last updated in August 2023.
FAQs
What is Latam Airlines’ flight delay policy?
Latam Airlines compensates passengers for flight delays or cancellations under Brazilian ANAC 400 or EC 261 regulations.
What are my rights in case of a flight delay with Latam Airlines?
Passengers have rights under EC 261, including reimbursement, rerouting, and care provisions like meals and accommodation.
How much compensation can I receive for a flight delay?
Compensation amounts vary based on flight distance:
- Up to 1,500 km: €250
- 1,500 to 3,500 km: €400
- Over 3,500 km: €600
What if my flight is canceled by Latam Airlines?
Passengers may be eligible for extra compensation if informed less than two weeks before the trip.
How do I claim compensation?
Contact customer service and provide flight details for reimbursement or non-refundable/refundable vouchers.
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