Avianca Airlines Flight Change Policy

Change Policy

Avianca Airlines Flight Change Policy

Flying high in the sky is an exhilarating experience, but sometimes life throws curveballs, and plans need to change. Avianca, a prominent airline, understands that flexibility is key for passengers. In this blog, we’ll explore the Avianca Change Flight Policy, helping you understand the ins and outs of modifying your travel plans hassle-free.

Why Change Your Avianca Flight?

Life is unpredictable, and plans may need adjustment for various reasons. Avianca recognizes this and allows passengers to modify their flights for a range of circumstances:

  • Personal Emergencies: Whether it’s a family emergency or unexpected health issue, Avianca understands that sometimes you need to be somewhere else urgently.
  • Work Commitments: The fast-paced world of work can sometimes clash with travel plans. Avianca’s flexible policy acknowledges the importance of professional commitments.
  • Schedule Changes: If your schedule suddenly shifts, Avianca lets you adapt your flight to better suit your availability.
  • Weather and Natural Disasters: Nature can be unpredictable. Avianca acknowledges the impact of weather-related issues and allows adjustments for the safety and convenience of passengers.

What Type of Changes Has Avianca Offered?

Avianca offers various types of changes to your flight, but the options and associated fees depend on your fare type and how far in advance you request the change. Here’s a breakdown:

Date and Time Change:

  • L and XXL fares: These fares allow free changes before and after the flight, although fare differences and tax charges may apply.
  • Other fares: Changes may incur fees, and the amount depends on the specific fare and how far in advance you request the change. Fees can range from COP 110,000 to USD 200 (approximately $27 – $48 USD) depending on the route and fare type.

Route Change:

  • Changing the route entirely is possible, but it’s treated as a new booking and incurs fare differences and fees.

Passenger Name Correction:

  • Minor corrections like typos or middle name additions are typically allowed through Avianca’s Contact Center for a small fee. However, complete name changes or transferring tickets to another passenger are not permitted.


  • You can often upgrade your seat to a higher cabin class for an additional fee, even after booking.

What is Avianca 24-Hour Change Policy?

Unfortunately, Avianca doesn’t have a general 24-hour change policy applicable to all fares. The type of changes you can make within 24 hours and any associated fees depend on the specific fare you purchased. There are, however, two key points to consider:

  • Risk-Free Cancellation for L and XXL Fares: If you booked an L or XXL fare and need to cancel your flight within 7 days of departure, you can do so within 24 hours of booking and receive a full refund. This applies even after making seat selections or adding other options.
  • Free Date and Time Change for L and XXL Fares: While not specifically a “cancellation,” for both L and XXL fares, you can freely change the date and time of your flight within 24 hours of booking, even after the flight date has passed. However, any fare difference or additional taxes that apply to the new flight will be charged.
  • Fare Differences and Fees for Other Fares: For other fare types, changing your flight within 24 hours may still be possible, but it will likely incur fees depending on the specific fare and the new chosen flight. These fees can range from COP 110,000 to USD 200 (approximately $27 – $48 USD).

What Are the Various Methods to Change Avianca Flight?

Avianca offers several ways to change your flight, each with its own benefits and limitations depending on your preferred method and fare type. Here’s a breakdown of the options:

Avianca Change Flight Online

  • Most convenient and accessible: Manage your booking directly online or through the Avianca app.
  • Available options: Change date/time, upgrade your seat, request additional services, or even cancel your flight (subject to fare conditions).
  • Fees: Depends on your fare type and how far in advance you make the change. L and XXL fares offer more flexibility, while other fares may incur fees.

Avianca Change Flight via Customer Care

  • Personal assistance: Speak to a representative for help with complex changes or special requests.
  • Available options: Similar to the website, but you might have access to additional options or flexibility depending on the agent’s discretion.
  • Fees: Same as online changes, though explaining your situation to the agent might occasionally lead to waived fees (not guaranteed).

Avianca Change Flight Through Travel Agency

  • Convenience if you prefer dealing with your agency: If you booked through a travel agency, they can usually handle most changes for you.
  • Available options: Similar to Avianca website/app, but might be limited based on the agency’s agreements with Avianca.
  • Fees: Same as Avianca website/app, and the agency might also charge their own service fees.

What are the Guidelines of Avianca Change Flight Policy?

The airline cares about its customers and wants to make their travel experience easy and smooth. We have a clear flight change policy in case unexpected situations occur. Here are some guidelines to help you navigate the process:

  • The Avianca change flight policy is for passengers who booked their flights directly with the airline.
  • Including routes within a country as well as routes between different countries.
  • Promotional or discounted fares may come with certain restrictions or fees for changing flights. Please make sure to review the fare conditions before continuing.
  • You can change your flight before it departs, but the rules vary depending on the fare type and route.
  • In most cases, you can make changes to your flight up to 24 hours before the scheduled departure time. It is recommended that you check the specific fare conditions for any differences.
  • There are various fare types available, and each one has its own fee structure for making changes.
  • Certain flexible fare types may offer the benefit of allowing one flight change without any additional fees. Some may charge a small fee for making the change.
  • Make sure to check the fare conditions of your ticket so you know if there are any fees you need to be aware of.
  • There are several ways you can change your flight, both online and offline.
  • When you need to change your flight, you can choose a different date and destination, as long as they are available.
  • If there are any changes to your flight, make sure to compare the original flight details with the new ones to see if there are any differences that matter. You may need to pay the remaining amount.
  • If the type of fare you purchased permits it, you may be eligible for a refund or possibly a travel voucher.
  • To cancel your ticket, please check the fare conditions or contact customer service for more information.
  • The airline strongly suggests that you should think about getting travel insurance to protect your investment in your trip.
  • In addition to the flight change, there are other policies that you should also check. The Avianca Flight Change policy includes rules for traveling with pets and canceling flights.
  • If you want a more comfortable experience, you can upgrade your seat.
  • Travel insurance offers numerous benefits when purchased. It refers to the support or help provided in the event of unexpected events.


Avianca’s Change Flight Policy is a lifeline for passengers navigating the unpredictable twists of life. Whether facing personal emergencies, work clashes, or sudden schedule changes, Avianca’s flexibility shines through. With options like date and time changes, route modifications, and even seat upgrades, the airline caters to diverse needs.

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