Turkish Airlines Special Assistance


Turkish Airlines Special Assistance

Turkish Airlines is known for its policies that value the needs of passengers requiring special assistance. The airline has well-defined guidelines and policies for pregnant women, children, infants, and passengers with disabilities. If you require any special assistance during your journey, please make sure to inform Turkish Airlines customer service either when you make your booking or a few days before your travel. Turkish Airlines professionals prioritize the utmost comfort for patients, travelers with disabilities, and those with limited mobility. They prioritize the comfort and well-being of travelers, ensuring a hassle-free experience without any limitations. If you’re thinking about making a reservation with Turkish Airlines in these circumstances, it’s important to be aware of Turkish Airlines’ special assistance.

Detail About Turkish Airlines Special Assistance

Turkish Airlines offers dedicated assistance to passengers who need special support, such as pregnant women, children and infants, and individuals with disabilities. Passengers are encouraged to inform the airline’s customer service about their requirements either during the booking process or before their travel.

Expectant Mother:

For pregnant women, flying is allowed without a Fit to Fly certificate until 27 weeks. However, if you’re between 28 and 35 weeks, you’ll need certification from a doctor. Flying is not permitted for women who are over 35 weeks pregnant.

Certification for multiple pregnancies or complications must be obtained between 28-31 weeks before the flight. The certification should be in either English or Turkish and must be obtained no later than seven days prior to the flight.

Hearing or Visually Impaired:

Passengers who have visual or hearing impairments must be accompanied, while those with only one of these disabilities are able to travel alone. Proper identification and restraint are required for service dogs assisting disabled passengers to be allowed in the cabin.


The airline mandates that individuals who face challenges in mobility or using the lavatory must be accompanied by an adult. If you require disability assistance or a stretcher on Turkish Airlines, it is important to notify the airline at least 24 hours in advance. Additionally, the airline does provide certain medical equipment on board. Passengers are welcome to use their personal devices during the flight.

Read Also: Copa Airlines Special Assistance

Does Turkish Airlines offer Wheelchair Assistance?

Passengers with reduced mobility, including wheelchair users, can enjoy a hassle-free experience when flying with Turkish Airlines. The airline ensures that all passengers receive equal treatment and provides optimal conditions for individuals who are unable to leave their seats.

Rules for Wheelchair Chair

Narrow Onboard Wheelchair:

Turkish Airline provides wheelchair assistance with a specially designed onboard wheelchair that easily navigates through airplane aisles. Passengers requiring assistance from Turkish Airlines to board and disembark from a wheelchair will need to travel with an attendant. However, the airline does offer a complimentary device at the airport and on board for those who are able to use it independently. Passengers can easily check in their own wheelchairs without any concerns.

Pre-Plan Air Travel:

When traveling by air in a wheelchair, it’s crucial to plan ahead and familiarize yourself with the rules and regulations of the airline and airports you’ll be dealing with. This will ensure a smooth and hassle-free trip by avoiding any unforeseen issues.

To have a hassle-free journey on the plane, it’s advisable to get in touch with your airline beforehand and let them know about any specific requirements or devices you may need. You can easily accomplish this by contacting the special assistance helpline of Turkish Airlines.

Check-In Rules:

Passengers are kindly asked to specify if they need any assistance with walking or climbing stairs while making their reservation with Turkish Airlines. This information is utilized to offer suitable assistance at the airport.

  • Passengers who require wheelchair assistance are advised to arrive at the airport at least two hours prior to their flight. This will ensure that they have sufficient time for necessary preparations and check-in, allowing for a smooth and stress-free experience.
  • Let them know when booking if you prefer to drive yourself to the gate. We will assist you in checking in your wheelchair as baggage and securely storing it at the gate.
  • The airport and Turkish Airlines agents ensure the safety of your wheelchair during travel. It is recommended to carry loose parts in your hand luggage to avoid any loss or damage.
  • Passengers with reduced mobility who request Turkish Airlines mobility assistance at the airport can easily obtain loaner wheelchairs from the airline. Passengers can bring their personal wheelchairs with them at no additional cost, as they will be transported in the hold.

Read Also: Saudi Airlines Wheelchair Assistance

How to Book Wheelchair Assistance in Turkish Airlines?

To book passenger assistance for Turkish Airlines, simply follow the required steps during the reservation process.

  • To access the official website of Turkish Airlines on your device, simply open your browser and go to their website.
  • To search for reservations, go to the reservation section and provide the required details like destination city, arrival city, and dates.
  • Passengers should select the most suitable flight option that provides all the essential details. They also have the option to include any additional services they may want.
  • Next, carefully review the flight details and enter them into the traveler’s information.
  • After entering the required information, users have the option to view and make payments either online or offline.
  • Once the payment is made, the user will receive an email with all the necessary information at their registered email address.
  • Passengers who need special assistance from Turkish Airlines should make a request for a stretcher or wheelchair at least 48 hours before their flight through the reservation channels. Passengers with disabilities and those requiring special services will receive priority during check-in, passport control, and boarding.

The steps mentioned above provide instructions on how to book special assistance with Turkish Airlines for disabled individuals. If there are any problems, users can contact the Turkish Airlines special assistance phone number to speak with a representative who will help resolve the issue.

Turkish Airlines Child Assistance

Turkish Airlines offers special child assistance to ensure a comfortable travel experience.

  • Turkish Airlines ensures a comfortable travel experience for children and infants. You can find two types of fruit and vegetable baby foods in glass jars, which you need to request before your flight. There is a limited selection of baby food available on board.
  • Parents can bring an adequate amount of baby food for their child on a flight, as long as the liquid is stored in containers that are no larger than 100 ml.
  • Infants weighing up to 11 kilograms can comfortably use a baby seat, while children aged 2-12 are allowed to fly with an adult companion.
  • Passengers traveling with children are entitled to the same baggage allowance as adults when booking discounted flights. Additionally, if you are flying internationally, you can easily make special meal requests by contacting us at least 24 hours in advance.

Read Also: How Do I Request Special Assistance From Aeromexico?

Unaccompanied child passengers

Guardians or unaccompanied children between the ages of 2 and 12 are welcome to travel. However, children aged 2-6 must be supervised by cabin staff for their safety.

  • If you are unable to travel with your child and don’t have a guardian, Turkish Airlines offers the option to provide a travel companion for them. You will need to cover the full cost of the companion’s flight.
  • The airline offers the service of a dedicated staff member who will accompany and assist children throughout their flight, ensuring their safety and attending to their needs. When the child arrives, they are given to a specific adult.
  • In order to request a companion for a child passenger, it is necessary for the parent or authorized person to make the request at least 48 hours prior to the flight.
  • For the child’s safety, it is necessary for the person handing them over to airport staff to be their parent or legal guardian. Additionally, they must provide a notarized document that confirms their authority.

Does Turkish Airlines Offer Senior Discounts?

Turkish Airlines prioritizes older people’ comfort yet does not offer majority of them flight discounts. Instead, students get discounts.

Turkish Airlines assists elderly passengers on overseas flights. Customer service or the fare rules page and airline call center can help seniors get these reductions.

Discounts for Seniors on Turkish Airlines’

Seniors get Turkish Airlines discounts. There are several ways for passengers to get these savings quickly:

  • Take advantage of promo codes: Turkish Airlines offers special promo codes that can be used to get discounted flight ticket fares for senior citizens. These codes offer passengers significant discounts of 30-50% or the convenience of purchasing now and paying at a later time.
  • Payment discount: Turkish Airlines offers a discount for customers who book their itinerary, making it convenient to get the best deals.
  • Get rewarded: Turkish Airlines provides a loyalty program where you can earn points through your frequent travels. These points can be redeemed for discounts on your future bookings.

Read Also: How to Get Special Assistance on Lufthansa Airlines?


Turkish Airlines prioritizes special assistance, offering clear guidelines for pregnant women, children, and passengers with disabilities. The airline provides wheelchair assistance, encourages pre-planning, and outlines a straightforward process for booking assistance. Child services, including special meals, are available, but there are no specific senior discounts. Turkish Airlines focuses on inclusivity, ensuring a comfortable journey for all passengers.

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