How to Get Special Assistance on Lufthansa Airlines?


How to Get Special Assistance From Lufthansa Airlines

Lufthansa services are gaining worldwide respect. The airline offers top-notch flight services along with outstanding special assistance services. If you require any special assistance, such as a wheelchair or oxygen cylinders, you can easily request them when traveling. Booking the necessary Lufthansa special assistance request is available through various channels such as mobile apps, travel agents, and customer care. Follow these steps to book using the website.

  • Access the Lufthansa homepage and locate the menu button.
  • Click on the link for special requirements.
  • Booking the service is made easier with the first two options. Choose the option as per your requirement.
  • The new page will feature a variety of forms available to different types of services. Choose the option that suits your requirements and proceed to complete the form.
  • Once you’ve submitted the form, support agents will promptly assign the service to you and reach out to provide you with an update.

How to Request Special Assistance on Lufthansa?

Lufthansa offers a wide range of services under special assistance. We are here to provide help in two different categories. There are two types of assistance available: one for elderly passengers and another for those with disabilities. Here are the services you will find:

  • An Older Travel (all the services elderlies will need to travel comfortably and safely).
  • Mobility Impairment
  • Other Impairments (such as blind, deaf, or intellectually challenged).
  • Assistance Dog
  • Oxygen Requirements

To request any service related to the above, simply open the special services link and fill out the request form.

Lufthansa Mobility Assistance

Mobility services are centered around assisting individuals with their transportation needs. Individuals who face challenges in mobility, whether it’s covering a short distance or a longer one, are eligible to seek support. Passengers can easily request a wheelchair from the airline, and they have the option to either have an agent assist them or use it on their own. If passengers prefer to use their own wheelchair instead of an airport wheelchair, they can indicate their preference by filling out the form. On the form submission page, you’ll find the following options.

  • Assistance for extended distances, designed for individuals who navigate small spaces with ease but require assistance for longer distances.
  • Assistance available for passengers who have difficulty with stairs and require support for traveling longer distances.
  • Assisting individuals from the airport entrance all the way to their flight seat.
  • Passengers who require help with activities other than using their own battery-powered wheelchair.

Don’t worry about the cost of Lufthansa wheelchair assistance, you can set that concern aside. The airline recognizes the significance of this service and agrees that it should be provided without additional cost. Booking a wheelchair service is completely free of charge.

Read Also: How Can I Add Special Assistance to Wizz Air?

Lufthansa Airport Special Assistance

In simpler terms, special assistants are there to help passengers with disabilities at the airport. These disabilities may encompass difficulties with physical movement, hearing impairments, visual impairments, reliance on oxygen cylinders, and the assistance of support dogs, among others. You have the option to apply for these services in advance either through airline channels or by contacting the airline directly. Here are the available options:

  • You can easily get in touch with the airport support team either by visiting their website or by calling their contact number.
  • Get in touch with the customer service of the airline you’re planning to fly with. This can be easily done either through the website or the official app.
  • If you have made your flight reservation through a travel agent, simply reach out to them and request that they assist you in booking a service.
  • You can also apply for the service at the ticketing counter or when booking your flight.

How to Get Wheelchair Assistance at the Lufthansa Airport?

To get a wheelchair from this airline, you have several options available to you.

  • Through Phone Number: You can find the Lufthansa special assistance phone number in the help section of the menu. Select the title ‘Health and Accessibility’ from the list and make a note of the corresponding number.
  • Through Official Website: The special service section offers a variety of forms for submitting service requests. Additionally, there is an email service provided in the help section for your convenience.
  • Mobile App: The application functions in a comparable manner to the website. Check out the menu section for a list of our special services. Simply choose the service you desire and submit your request.
  • Booking Agent: If you need wheelchair service at the airport, simply reach out to the travel agent who booked your flight and they will be able to assist you.

When contacting the airport for assistance, it is important to remember to make your call at least 48 hours prior to your departure. This will ensure that the airport authority can schedule the services promptly.

Read Also: How to Get Ryanair Special Assistance?

Who is Eligible for Special Assistance at the Airport?

They offer support to anyone who requires it. Anyone can access the services, regardless of their medical history. The services cater to a wide range of individuals, including elderly people, persons with disabilities, individuals with specific medical conditions such as allergies or other health issues, and those recovering from injuries, among others. Regardless of the nature of your issue, you are entitled to request and receive the necessary services.

How to Book a Flight With Wheelchair Assistance?

You have the option to request special assistance from Lufthansa when you book your ticket. Here is a simple method to help you understand how.

  • Go over to the official website and find the flight you’re interested in.
  • When you’re ready to confirm your ticket and choose your seat, you’ll have the option to easily add any extra services.
  • Simply go to the special service section and select the wheelchair option. Incorporate it into the services listed on your ticket.
  • Once you’re done, you can proceed to check out and finalize your booking.

You can easily perform the same action when booking your ticket using the Lufthansa mobile app. After completing the reservation, you have the option to apply for this service at a later time.

If you’re still feeling uncertain or having trouble following the procedure, it’s recommended to reach out to a support executive for assistance. The airline’s customer service representatives are available around the clock and are highly trained to provide excellent assistance to customers. There are multiple ways to connect with us, including phone, email, live chat, social media, or our chatbot.

Read Also: How to Get Special Assistance From Malaysia Airlines?

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