How Can I Add Special Assistance to Wizz Air?

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How Can I Add Special Assistance to Wizz Air

Passengers who have physical disabilities or reduced mobility can rely on Wizz Air for special assistance throughout their journey. Special assistance on Wizz Air is provided free of charge, with the airline striving to ensure a more relaxed and hassle-free journey. If you’re looking for information on how to receive special assistance from Wizz Air during your flight, you can find all the details below. This will help you understand the procedures and policies for wheelchair assistance.

How Can You Easily Add Special Assistance to Wizz Air?

Booking special assistance with Wizz Air is a breeze. You can easily include it in your ticket online through the airline’s official website or offline by contacting their Special Assistance contact centers at the airport or over the phone. To make sure you have wheelchair assistance from Wizz Air, just follow these simple steps during the reservation process:

  • To begin, go to the Wizz Air booking page.
  • Next, you’ll need to choose the date and time when you plan to leave and arrive.
  • Now, simply provide your destination and airport location.
  • Select the type of your class and your trip type.
  • Provide additional information and explore your flight choices.
  • Once you’ve completed that step, you’ll need to select the appropriate flight options and proceed to the next page.
  • Simply provide your personal information, and you’ll be presented with the option to “add special assistance.”
  • Simply follow the steps displayed on your screen to request wheelchair assistance.
  • Please make the payment for your new reservation.
  • You will receive a confirmation from Wizz Air regarding your booked ticket, which will include information about the special assistance that is included with your ticket.

How to Receive Special Assistance on Wizz Air?

Wizz Air offers dedicated support to elderly passengers and individuals requiring assistance, ensuring their journeys are worry-free and comfortable. This includes providing wheelchairs and other mobility devices as needed. If you happened to forget to include it when you made your booking, you can easily add it by reaching out to the airline’s special assistance contact centers.

If you need special assistance from Wizz Air, simply send them a written request and inquiry at [email protected]. When composing an email about special assistance, it’s important to include specific details about wheelchair service, mobility devices, and any other medical support needed. Rest assured that you will receive a prompt response once you reach out to Wizz Air via email.

Wizz Air Terms & Condition for Special Assistance

Here are some important points that every passenger should be aware of when it comes to adding special assistance.

  • When adding wheelchair assistance to your Wizz Air reservation, it is important to provide the dimensions, battery type (if applicable), and weight of your wheelchair.
  • Passengers who need special assistance during their journey should notify the airline at least 48 hours prior to their scheduled departure time.
  • Passengers must be accompanied by a companion who is at least 16 years old and able to provide physical assistance during the flight, if needed.
  • Passengers will receive their wheelchair assistance at the baggage claim area without any additional luggage fees.
  • Make sure the batteries are properly fastened to the wheelchair. The airline only allows dry cell and non-spillable batteries for convenient transportation.
  • If someone misplaces or damages their wheelchair, it is important for them to report the incident and obtain a Property Irregularity Report (PIR) from the airline agent.
  • As per the Airline regulations, you can bring mobility aids or items like walkers with you as checked luggage at no additional cost.

Is It Possible to Use a Wheelchair to Reach Your Flight?

Unfortunately, passengers are not able to utilize their wheelchairs to reach their aircraft. Wizz Air ensures that a wheelchair will be available for the traveler before, during, and after the flight. According to the guidelines of Wizz Air, the airline will transport passenger-owned wheelchairs on their aircraft at no cost.

Can Travelers Use Their Own Oxygen?

Unfortunately, passengers are not permitted to bring their own oxygen containers on board. However, Wizz Air does offer the option to provide extra oxygen during the flight for certain medical needs. Passengers are required to provide the airline with a medical certificate stating their fitness to fly. This certificate confirms specific conditions:

  • Travelers do not need to have a continuous oxygen supply for more than 250 minutes at a flow rate of 2 L per minute.
  • The oxygen provided by Wizz Air is suitable for all passengers.
  • Passengers are kindly advised that oxygen will not be available during take-off and landing for safety purposes.

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