How to Get Special Assistance From Malaysia Airlines?


How to Get Special Assistance From Malaysia Airlines

Traveling can be both thrilling and demanding, particularly for individuals with specific requirements. Malaysia Airlines prioritizes the needs of all passengers, including those with disabilities or reduced mobility, by providing special assistance to ensure their travel is accessible and comfortable. In this post, we will provide you with a step-by-step guide on how to add special assistance to your Malaysia Airlines booking. By following these instructions, you can ensure that your travel experience is seamless and enjoyable.

Types of Malaysia Special Assistance

Malaysia Airlines provides a range of services to ensure a comfortable and convenient travel experience for passengers with special needs. These services include wheelchair assistance, mobility aids, special meals, and accommodations for blind or visually impaired passengers. You have the option to select the type of special assistance that is most suitable for your specific needs.

How to Add Malaysia Special Assistance?

To book or add wheelchair assistance with Malaysia Airlines, simply reach out to their reservations department directly. We recommend that you make your special assistance booking at least 48 hours prior to your scheduled departure to ensure that your request can be processed. Booking special assistance is available through both online and phone options. Please provide the details mentioned below.

  • Your full name and contact information.
  • Your flight details.
  • The type of special assistance you require

Arriving at Airport: It is important to let the Malaysia Airlines check-in staff know about any special assistance you may need. Our staff is available to help you with check-in procedures and direct you to the departure gate. If you need assistance with a wheelchair or mobility aid, the airport staff will gladly provide you with the required equipment and accompany you to the gate.

Onboard Flight: Once you’re onboard, the Malaysia Airlines cabin crew will be there to help you with any special requirements you may have. If you need a special meal, it’s best to let the cabin crew know at least 24 hours prior to your flight. Rest assured, your meal will be prepared and ready for you during the flight.

Therefore, you can easily include your personal assistant. However, if you have the ability to do so, you can request special assistance through the Malaysia Airlines Assistance request form, call their helpline, or explore other available options. Here’s a simple way to do it.

Read Also: How Can I Add Special Assistance to Wizz Air?

How to Request Special Assistance From Malaysia Airlines?

Contact Reservation Department: To request special assistance, you have the option to either call the department directly or utilize their convenient online booking system. We recommend that you make your special assistance booking at least 48 hours prior to your scheduled flight.

Provide Information: When making a reservation for special assistance, please ensure that you provide us with your complete name, contact details, flight information, specific type of assistance needed, and any extra details regarding your requirements.

Fill the Form: If you need assistance, you can easily fill out the form provided on the website to request help.

Confirm Request: Once you have given all the required details, Malaysia Airlines will handle your request and send you a confirmation for your special assistance.


Malaysia Airlines is committed to ensuring that travel is accessible and comfortable for all passengers. By submitting a Malaysia Airlines Assistance request ahead of time, you can guarantee a seamless and hassle-free travel experience. If you have any concerns, feel free to reach out to Malaysia Airlines’ reservations department. They are always ready to help you out.

Read Also: How to Get Ryanair Special Assistance?

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