How Do I Request Special Assistance From Aeromexico?


How Do I Request Special Assistance From Aeromexico

Aeromexico provides wheelchair assistance to ensure that passengers receive the necessary support and assistance. Aeromexico recognizes the importance of providing assistance when needed, ensuring that your air travel experience is enjoyable. Rest assured that when traveling with Aeromexico, your disability will not be an issue and your air travel experience will be memorable. The airline provides wheelchair assistance upon passenger request as part of Aeromexico special assistance policy.

Aeromexico Wheelchair Assistance

If you’re curious about wheelchair assistance with Aeromexico airline, here’s the answer you’re looking for. They are pleased to provide you with assistance at the airport, throughout your journey, and upon arrival at your destination. The staff is always available to provide assistance and guidance to passengers, ensuring a helpful and supportive experience. Rest assured that your disability will not hinder your air travel plans. This article provides comprehensive information about the wheelchair assistance services offered by Aeromexico. Furthermore, this guide includes comprehensive information on how to request wheelchair assistance.

Aeromexico Wheelchair Assistance At the Airport

If you need wheelchair assistance at the airport, you’ve come to the right place. Aeromexico provides airport assistance to passengers upon request. We are pleased to provide you with this helpful support throughout your entire journey with us. Here are a few important points to remember when requesting assistance at the airport:

  • Passengers receive wheelchair assistance from the check-in counters at departing airports until they are comfortably seated in the Aeromexico aircraft.
  • After reaching your destination, you will be guided to your connecting flight. Assistance is also provided with claiming baggage as per Aeromexico meet and assist service, ensuring a smooth and hassle-free experience.
  • Aeromexico offers two types of wheelchair assistance for passengers traveling on aircraft 190 or Boeing 737, 767, 777.
  • One of our main responsibilities is to help you navigate from the aircraft door to your seat on board. Additionally, we are available to assist you in getting from your seat to the lavatory.
  • Aeromexico strongly recommends utilizing their wheelchair assistance service for passengers with connecting flights.

Read Also: How to Get Special Assistance on Lufthansa Airlines?

Can I Bring My Own Wheelchair Assistance?

Traveling with your own wheelchair on Aeromexico is permitted. Here are a few important things to remember when bringing your own wheelchair assistance.

  • Please make sure to have your wheelchair inspected during the baggage check-in process.
  • When storing your wheelchair in the baggage department, it’s a good idea to include a piece of paper with any necessary information.
  • Before storing your wheelchair device, make sure to remove the battery or power source if it is removable.
  • After the wheelchair is checked-in, passengers are provided with the wheelchair service available at the airport.
  • If your wheelchair is equipped with removable accessories like footrests and seat pillows, these can be conveniently stored in the baggage compartment during travel.
  • If a mobility device can fit vertically through the airline’s baggage compartment door and has a battery that drains, it does not need to be taken apart.

Seats Assigned

Aeromexico takes special care when assigning seats to passengers with disabilities to ensure they have a comfortable journey. Seats with mobile armrests are designated for disabled passengers to facilitate their movement. You have the freedom to make this choice independently. We recommend making your reservations as soon as possible to secure these seats and experience the utmost comfort during your journey.

Read Also: How to Get Special Assistance on KLM Airlines?

Baggage Allowance

Passengers with mobility devices are allowed to bring their crutches, canes, walking sticks, and walkers in addition to their baggage allowance. You can bring all of this on board without any additional cost. As part of Aeromexico’s meet and assist service, the staff is available to help passengers with their baggage claim.

How Can I Request Aeromexico Special Assistance?

You can easily request this wheelchair assistance service from Aeromexico, whether it’s through their website or by other means. Once you have access to the assistance form, you can easily submit it online or offline. You can easily manage your Aeromexico bookings online through the Aeromexico mobile app or by visiting their official website.

Online Method: Here are the steps to request wheelchair assistance with Aeromexico airline:

  • Go to the official Aeromexico website ( to easily make your bookings.
  • If the bookings have already been made, you can easily find the Special Assistance tab to access the necessary information.
  • Aeromexico Special Assistance Request Form is available in both pdf form and online form.
  • Please provide the necessary information and submit the form.
  • You will receive a notification once it is completed.

Offline Method: One option is to contact the customer care line for Aeromexico and ask for help from one of their staff members. The service is provided at no cost, and the staff member will gladly assist you with making reservations.

Read Also: Flair Airlines Special Assistance

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