Ethiopian Airlines Cancellation Policy



Ethiopian Airlines, a prominent airline in Africa, has implemented a clearly defined cancellation policy for its passengers. If you find yourself needing to cancel a flight for any reason, whether it be unexpected events or a change in your plans, Ethiopian Airlines has a cancellation policy in place that aims to offer you peace of mind and a smooth experience without any unnecessary complications.

The airline recognizes that travel plans may occasionally need to be changed, so it provides its customers with flexibility and convenience through its cancellation policy. Ethiopian Airlines is dedicated to ensuring customer satisfaction. As part of this commitment, we strive to make the cancellation process easy and transparent. Our goal is to ensure that passengers are well informed about their options and any fees that may be associated with the cancellation.

When you book your tickets with Ethiopian Airlines, you can take advantage of their straightforward cancellation policy, which saves you from the inconvenience of dealing with a complicated cancellation process.

Rules for Ethiopian Airlines Cancellation Policy 

Booking Options: Passengers have the option to book their tickets through different channels, such as the airline’s official website or at the ticket counter.

Book with Same Method: Please make any changes or cancellations to your ticket using the same booking method. If the ticket was booked online, changes should be made online as well. On the other hand, if the ticket was booked offline, alterations must be made at the counter.

Review the Policy: To avoid any last-minute complications, it is advisable to carefully review the cancellation policy of Ethiopian Airlines. 

Smooth Cancelation: The airline seeks to offer a cancellation policy that is seamless and allows passengers to easily make modifications.

Fees: To avoid any cancellation fees, make sure to cancel your ticket within 24 hours of booking.

24-Hour Flight Cancellation Policy

  • Passengers have the right to cancel their flights within 24 hours or one day of booking, without being charged any cancellation fees. This policy applies to all types of fares, including both luxurious business class and budget-friendly options.
  • Cancellation outside the free window: If you cancel your reservation after the 24-hour free cancellation window, you will be charged a cancellation fee. The fee amount is determined by various factors, such as the destination, fare type, and, most significantly, the time of cancellation.
  • Please contact customer service. Passengers can contact the airline’s customer service at any time to obtain more detailed information about the cancellation fee.

Methods to Cancel Flight Tickets with Ethiopian Airlines

Ethiopian Airlines offers passengers a variety of convenient options to cancel their flights. It is recommended to review the following points in order to be aware of all the available options for canceling a ticket, regardless of the chosen method.

Online Method

  • Please visit the official website of Ethiopian Airlines.
  • To access your account, please log in using your username and password.
  • To access the cancellation page, please go to the home page and navigate to the “Manage Booking” section. Once there, provide your details.
  • Please enter your confirmation number and name, and then click on the “Continue” button.
  • Please choose the option for “Ethiopian Airlines flight cancellations.”
  • Please ensure that the information you have provided is accurate before proceeding with the cancellation. Once you have verified the information, click on the “Continue” button.
  • If you are eligible, you can submit your refund request for the canceled Ethiopian flight at the same time.
  • After the cancellation process is finished, you will receive a notification via email or SMS containing your registered contact details.

Offline Method

Consider going with Ethiopian Airlines if you want a trip that will stay with you for a long time. If you need to make changes to your flying plans, call the Customer Care Helpline Number.

At Airport

If you want to cancel your ticket, you can also go to the nearest airport’s Ethiopian Airlines ticket office. You can talk to the person there and give them a full explanation of what’s going on. The executive will then check to see if you are allowed to cancel, and if you are, he or she will start a return to the account that was used to make the original booking.

Flight Cancellation Fees and Charges

After the first cancellation, you can ask Ethiopian Airlines to cancel again. The amount of the cancellation fee depends on things like the path, fare type, time of cancellation, and information about the trip.

  • If you cancel an Ethiopian Airlines flight after the risk-free cancellation time of 24 hours, you will have to pay a fee of $100 to $500.
  • If you cancel less than 24 hours before your flight, you’ll have to pay a fee of $100 to $400.

Ethiopian Airlines Refund Policy

Ethiopian Airlines’ stance on refunds depends on the type of ticket and why the refund is being given. Here are a few general rules to follow:

Non-Refundable Tickets: Most tickets on Ethiopian Airlines cannot be refunded. If you cancel your ticket, you might get credit for a future flight, but you won’t get your money back.

Refundable Ticket: If you bought a ticket that lets you get your money back, you can cancel your reservation and get your money back. But Ethiopian Airlines may take a withdrawal fee out of the money you get back.

Flight Cancel: If Ethiopian Airlines stops your flight, you may be able to get a full return, including taxes and fees, for the price of the ticket.

Medical Emergency: If you or someone in your group has a medical issue, you might be able to get the price of your ticket back. However, Ethiopian Airlines may ask for proof that there is a medical issue.

Death of Passenger: If a person dies, the ticket might be able to be refunded. Ethiopian Airlines might ask for proof that the person has died.


In summary, Ethiopian Airlines offers a transparent cancellation policy with a 24-hour fee-free window for cancellations. Passengers can cancel through various methods, and fees depend on factors like the fare type and timing of cancellation. The airline’s goal is to provide flexibility and ease for passengers seeking to adjust their travel plans.

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