VivaAerobus Airline Check-in Policy

Check in Policy

VivaAerobus Airline Check-in Policy

Due to the ongoing Covid-19 situation, the government guidelines and VivaAerobus check-in policy require passengers to check in online. You can now check in for flights within Mexico between 72 hours and 1 hour before the scheduled departure time. For flights outside Mexico (international flights), you can check in between 48 hours and 2 hours before departure.

When you check in for your flight online, the airlines will ask you to pay for selecting a seat. You can see the seat map and choose your seat within 24 hours before your flight takes off. To request VivaAerobus flight check-in over the phone, there is a facilitation fee of 75 USD. To check in at the airport, there is a fee of $100 for international flights and $50 for domestic flights.

Some Important Things To Remember For Your VivaAerobus Check-in:

Before completing your VivaAerobus flight check-in request, there are a few things you should consider:

  • Due to the pandemic, passengers must check-in at the airport at least 4 hours before their flight departs.
  • You can do web check-in for VivaAerobus flights within Mexico between 72 hours and 1 hour before departure. For international flights, you can do web check-in between 48 hours and 2 hours before departure.
  • The airline charges a fee for selecting seats when you check-in. You need to complete the check-in process at least 12 hours before your scheduled departure. The airline limits the time to choose seats to 12 hours before the flight. After that, they assign seats to passengers.
  • When flying within Mexico, each passenger is allowed to bring one checked bag weighing up to 23 kg and one carry-on bag weighing up to 7 kg.
  • Before flying to these states, passengers should familiarize themselves with international travel protocols and restrictions.
  • You can download the health form when you do the web check-in. You need to fill out this form and acknowledge the ‘Agreements’ before you can get your VivaAerobus boarding pass.
  • If you’ve already done the online check-in and want to cancel your VivaAerobus flight, you can do so by calling the airline or going to the airline counter at the airport. Just make sure to do it at least 2 hours before your flight departs.
  • You can find the unaccompanied minor form on the website under ‘Terms & Conditions’. You can download the forms from there. Complete the necessary information and submit the forms through the ‘Manage My Booking‘ section. According to VivaAerobus check-in policy, the unaccompanied minor check will be done at the airport.

VivaAerobus Check-in Options

When you reserve a flight, it doesn’t mean that all your travel arrangements are taken care of. To catch your flight, you’ll need to go to the airport terminal. Once there, you’ll have to wait in a long line to check-in. After that, you’ll need to go through security. What if we told you that you can easily eliminate the most crucial step when traveling?

This is where various check-in options become crucial. Additionally, travelers have the option to use these services to make the check-in process easier and faster, ensuring convenience for all customers.

There are several ways to check in for your VivaAerobus flight, depending on the options you have.

Check-in VivaAerobus At The Airport

Here are some ways you can check in at the airport:

VivaAerobus Airport Check-in

The best thing about checking in for your flight at the airline counter is that you can take care of everything in one place. You can do your check-in, add extra baggage, get your baggage tag, and request any special services all at the counter. The only downside is that there might be long lines, which can be inconvenient and frustrating if you’re flying during busy times and don’t have elite status.

Checking in for a VivaAerobus flight at the airport is convenient for passengers who prefer modern check-in options like Curbside check-in and kiosk check-in, even if they have luggage.

Curbside Check-in

The airline’s check-in service is just like the check-in at the airport counter. The only difference is that the Curbside service desk is located at the airport’s concourse, near the entrance or the parking area for vehicles.

Passengers can sign in and drop off their checked baggage before entering the airport. At Curbside, passengers can pay for extra baggage and ask for changes or upgrades to their class of service. Passengers have the option to print their VivaAerobus boarding passes at the Curbside counter. This means that they can go directly to the airport without having to wait in long lines to use this service.

Kiosk Check-in

Kiosk check-in is like online check-in with VivaAerobus, but it happens at a special computer terminal at the airport. To complete the process, simply provide the booking reference, frequent flyer number, your name, or scan a printed travel ticket. You can complete the entire process at the airport by following the instructions on the screen. Once you have provided all the necessary information, the machine will generate your boarding pass. This is the perfect choice for people who are traveling with only a small bag.

Alternative for Viva Aerobus Check-in Online

Passengers have the option to complete the check-in request using either a desktop or a mobile app.

Web Check-in VivaAerobus – To check in for your flight on VivaAerobus, you can easily do it through their website at Once there, you can choose your seat and print your boarding pass. Passengers are asked to report in advance at the airport if they have baggage to pay for and deposit before the check-in closes. These are the passengers who can do online check-in:

  • Passengers who have a confirmed reservation and meet the check-in window criteria can use the facility.
  • Passengers who have booked flight tickets on the airline’s website, mobile app, or any other travel website.
  • A passenger who is 16 years old or older.
  • Only on the flight operated and marketed by the mentioned airlines exclusively.

VivaAerobus Check-in App – To complete your request, download the VivaAerobusMobile App from the App Store for iPhone or Google Play for Android smartphones. With the app, you can choose your seat, check the flight schedule, access customer service contact information, and reach our customer service desk. You will receive a mobile boarding pass from VivaAerobus, which you can save on your phone.

VivaAerobus Check-in Time & Airport Processing Schedule

Passengers must follow the guidelines mentioned below:

  • To make things clear, if you’re flying within Mexico and you don’t have any checked baggage, you need to check in at least 30 minutes before your flight takes off.
  • To ensure a smooth travel experience, passengers flying within Mexico should check in their checked baggage at least 45 minutes before their flight departure.
  • For all international flights, passengers need to check in at least 120 minutes before the scheduled departure time, regardless of whether they have checked baggage or not.
  • For flights to and from South America, passengers need to check in at least 90 minutes before the scheduled departure time, whether or not they have any checked baggage.

Here are the airports where VivaAerobus requires a minimum check-in time:

Airport Minimum check-in times for nonstop international flights with or without checked baggage (minutes before departure time) Check-in times for flights with checked baggage (minutes before departure time) Minimum check-in times for flights with carry-on baggage only (minutes before departure time)
Toronto (YYZ) 60 minutes 45 minutes 45 minutes
Honolulu (HNL) 75 minutes 45 minutes 30 minutes
Lima (LIM) 60 minutes 45 minutes 45 minutes
Aguadilla (BQN): 60 minutes 30 minutes 30 minutes
Salt Lake City (SLC) 60 minutes 45 minutes 45 minutes
San Juan, PR (SJU) 60 minutes 45 minutes 45 minutes

How to Complete VivaAerobus Flight Check-in?

Passengers have the option to check in for their VivaAerobus flight online using either the desktop website or the app:

VivaAerobus Check-in Web

To complete the online check-in on the airline’s website, follow these steps:

  • To access the online check-in page on the website, you can use any of the following options:
    • Web check-in tab on the Home Page
    • A quick link on the footer
    • Check-in option under the My Trip section
  • To find your booking, simply enter your PNR/Booking Reference and Last Name. Click the CONFIRM button to continue.
  • Please click on the link that says ‘Check-in for my flight’.
  • To choose your seat, go to the next page and look at the seat map. Keep in mind that there may be a fee and the seat you want might not be available.
  • Once you have completed the check-in process, make sure to print your boarding pass for VivaAerobus.
  • You may face issues while checking in online if your name is incorrect on your flight ticket. You can use the Viva Aerobus Name Change Policy to correct your name on your flight ticket.

VivaAerobus Check-in Digital App

To complete the mobile check-in for your flight, follow these steps:

  • To check-in for your flight, open the airline’s mobile app and click on the check-in link.
  • To find the check-in option, simply tap on the My Trip section.
  • To proceed, please enter your Booking Reference/eTicket number and Last Name in the required field. Then, tap the CONFIRM button.
  • Choose the flight itinerary and click on NEXT to access the seat map.
  • You can select your favorite seat from the available options on the seat map. Please note that there may be a fee charged by the airline for this service, and the seat you want might not be available.
  • We will generate your mobile boarding pass. You have the option to send it to your email and also save a copy on your smartphone.

Frequently Asked Questions (FAQs)

Can I Check Bags With Vivaaerobus Online Check-in?

No! Passengers are unable to check their bags online, but they do have the option to pay the baggage fees. Passengers will receive their baggage tags online for certain routes.

Does Vivaaerobus Offer Airport Check-in?

Passengers can check in at the airport ticket counter for flights within Mexico starting 3 hours before departure and for international flights starting 4 hours before departure.

When Do I Need to Arrive at the Boarding Gate for My Flight?

Passengers should arrive at the boarding gate at least 30 minutes before the scheduled departure.

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