Vietnam Airlines Cancellation Policy

We no longer have to worry about flight cancellations and rushing to get a refund. Vietnam Airlines serves passengers from all over the world and goes the extra mile to ensure they have an exceptional trip. You can easily cancel your Vietnam Airlines flight with their flexible cancellation policy. 

This guide contains all the information about Vietnam Airlines’ flight cancellation policy. Below are some important points about the flexible cancellation policy. 

• To avoid any problems, make sure to cancel your Vietnam Airlines booking through the original source of your booking. If you made the booking online, you must also cancel it online. 
• According to Vietnam Airlines’ Cancellation Policy, the airline will only cancel refundable tickets. If passengers purchase non-refundable tickets, they will not be able to get any money back if they miss the flight. 
• If passengers have made a group booking and want to cancel individual tickets, they can provide the necessary details for each ticket. If you cancel your tickets, the airline will refund the amount based on certain criteria and the number of tickets canceled. 
• If passengers have chosen agents to book their tickets, they can contact the agents directly to cancel their Vietnam Airlines ticket. The airline is not responsible for canceling those tickets. 

What is Vietnam Airlines’ 24-hour Cancellation Policy? 

Have you ever had an emergency where someone knocked on your door? You can open the gate without any concerns. Vietnam Airlines has a 24-hour cancellation policy that makes it different from many other airlines. Keep reading to learn more about the small details. 

• According to Vietnam Airlines Cancellation Policy, passengers can cancel their tickets within 24 hours of booking without any charges. You need to buy the ticket at least 7 days before your departure date. 
• If you miss the free cancellation period, you will have to pay a fee according to Vietnam Airlines’ cancellation policy. The fees will be determined by the number of hours. 
• Not every ticket is subject to the 24-hour policy. Sometimes, the airline does not allow free cancellation, even if it is done within 24 hours. 

What Are the Cancellation Fees for Vietnam Airlines? 

Passengers who fail to complete the Vietnam Airlines cancellation form within 24 hours will be required to pay a small fee. The cancellation fee is charged to help the airline run smoothly. 

• If passengers miss the free cancellation period, they will have to pay a 4% service charge on the ticket amount. The service charge is required and will be added to each ticket. 
• If the tickets were purchased as a group, the cancellation fee would only be applied to the individual ticket that is being canceled, not to the entire amount. Passengers need to separate the ticket that they want to cancel. 

Cancellation Fees for Domestic Flights

• If passengers cancel their tickets 24 hours before the departure time, they will be charged $30. The airline can add an extra charge if necessary. 
• If you cancel your flight more than 24 hours after it has departed, it will be considered a no-show and you will be charged $50. In this case, an additional fee called a surcharge would be added. 
• Tickets purchased under the “Special Fare” category cannot be refunded. If you cancel, the full ticket amount will be charged. No refund will be given in this case. 
• If you need to cancel a ticket for a child under 2 years old, you can do so by paying 10 percent of the price of an adult ticket. Children between the ages of 2 and 12 are charged 75% of the price of an adult ticket. 

Cancellation Fees for international flights

• Passengers who want to cancel their booking 24 hours before departure will be charged a fee of 50 USD. Passengers who purchased their ticket at the market fare will receive 50 USD. 
• If passengers purchase tickets under the “Soto Fare,” they will need to pay a cancellation fee of 60 USD. You need to cancel the tickets at least 24 hours before the scheduled departure time. 
• If you cancel your tickets within 24 hours after the departure, there will be a fee of 75 USD. Passengers who booked their tickets at the Market Fare will be charged a cancellation fee.
• If you have a Soto Fare ticket, you cannot cancel it once the flight has departed. If you cancel your ticket, the full fare will be charged as a penalty and you will not receive a refund. 

Methods To Cancel Vietnam Airlines Flight

Vietnam Airlines offers a wide range of options to make cancelling your flight easy and stress-free. Canceling can be overwhelming due to the abundance of choices available. To find the perfect way for you, simply go through the mentioned options. 

Online Method

Booking and canceling flight tickets became easier with the introduction of digitization. You can easily cancel by tapping, which will save you from any trouble. You can make changes online using the following method: 

• Take a look at Vietnam Airlines’ official website.
• To find the Manage Booking section, go to the center of the homepage and click on it. 
• To access your ticket, please enter your ticket number and last name. 
• Please click on the search button. You will see a “cancel segment” option on your screen. 
• You will be taken to a different page. Make sure to read the terms and conditions before you cancel your ticket. 
• Click on the cancel button. If you want to avoid any last-minute problems, please complete the refund form. 
• Remember to include supporting documentation when canceling. 
• You will receive a cancellation update on your email and phone number. 

Cancel Via App

If you’ve booked your tickets online, chances are you have the airline’s app. Canceling your ticket is as easy as tapping. Continue reading to discover how. 

• You can download the Vietnam Airlines app. 
• To access your account, please enter your email address and password. 
• To cancel your booking, go to the “My Bookings” section and tap on the cancellation button. 
• Please provide a valid reason for cancellation and complete the refund request simultaneously. 
• We will cancel your request and process a refund immediately. 

Cancel Via Call

Different people find satisfaction in different ways. If you are someone who wants to seek professional help, don’t worry. You can cancel your Vietnam Airlines ticket by calling their office. 

• Please contact the Vietnam Airlines office by phone. 
• Please connect me with an executive to discuss the reason for the cancellation. Please provide as much detail as you can. 
• Please provide your PNR number and name to the executive so they can retrieve your flight details. 
• The executive will review your eligibility and let you know if you can cancel or not. 
• If you meet the requirements, you will need to pay a small fee to cancel. 
• Please request immediate assistance from the representative to help you with the refund. 

Cancel At Airport

The best way to make bookings and cancellations is by using the old-school approach. Here’s a step-by-step guide on how to cancel your ticket directly at the airport. 

• Go to the ticket center of Vietnam Airlines at the airport. 
• Be on the lookout for an executive who will help you with the cancellation process. 
• Please provide your flight information to the customer support executives. 
• If you have any documents to support the cancellation, please give them to the executive. If there are any cancellation charges, they will inform you about Vietnam Airlines’ policy. 
• Please ask them to cancel and complete the refund form. 

What is the Compensation for Cancelling a Vietnam Airlines Flight? 

If the company cancels your flight, don’t worry. The money you get for canceling is great, and it won’t bother you at all. 

• If the company cancels the flights, the passengers can either get their money back in full or choose the next available flight. You will get a free drink and snack if the flight is more than an hour late. 
• If the flight is delayed by two to six hours, you will get a free meal and as many drinks as you want. If the flight is delayed for more than 6 hours, the company will pay for your hotel. 
• If there is a delay or cancellation, the company will try to let you know at least 24 hours before the flight. If the flight suddenly gets canceled, you can get your money back and choose the next trip. 
• There is no way to get money from the company if the delay is caused by something they can’t control. You can get free drinks, food, and the next trip, though. 

What is Vietnam Airlines’ Refund Policy? 

Having a refund policy that is limited can be extremely frustrating. Vietnam Airlines has made an effort to be very flexible in the refund process. 

• If you cancel your Vietnam Airlines tickets within 24 hours of booking, you can get a full refund according to their cancellation policy. You need to make your bookings at least 7 days in advance of your flight date. 
• You can request a refund in different ways, either online or offline. You have two options to cancel it: visit the official website or use the app online. You can cancel your booking offline by either calling or visiting the ticket center. 
• To request a refund from Vietnam Airlines, you need to fill out their refund request form. Make sure to include all the necessary documentation to support your reason for cancellation.
• Tickets purchased at the “Special Fare” rate cannot be refunded. Passengers cannot cancel their tickets and get a refund. You can get a refund for Soto Fare, but there may be charges involved. 
• If you cancel after 24 hours, a cancellation charge will be deducted from your refund. The charges are based on an hourly rate, and they will continue to increase as each day goes by. 
• You will receive your refund in your bank account within 7 to 20 business days, depending on the type of ticket. Refunds for domestic purchases are typically processed more quickly than refunds for international purchases. 
• If you made a payment using a credit card, you will receive the refund in the same manner. If passengers pay for their tickets with cash or checks, the airline will contact them to start the refund process. 
• You may be eligible for a cancellation and refund, but it depends on when you cancel. Passengers who cancel their tickets after the flight has departed will not receive any refund.