People love to travel to New Zealand as it is a popular destination. More people have been visiting this beautiful country in recent years. Many people like to book flights with Air New Zealand when they travel. You can cancel your flight using Air New Zealand’s cancellation policy if you need to. To learn more, please refer to the information provided below.
Air New Zealand Flight Cancellation Policy
You can cancel or change your flight booking online or through the Air NZ Manage My Booking. Before you cancel your ticket, please make sure to check if there are any extra fees that will be charged. You can change your dates for free with certain flexible conditions.
24-Hours Flight Cancellation Policy
- You can cancel your Air New Zealand flight within 24 hours of booking without paying any fare.
- If you cancel after 24 hours, you will be charged based on the type of care.
- If your flight is canceled by the airline due to bad weather or other issues, they may put you on a different flight.
Air New Zealand Cancellation Fees
Air New Zealand charges cancellation fees. Here are the fees:
Fees for Long-Haul Flights:
Long-haul flights are international flights, but they don’t include flights between certain places like New Zealand, Australia, Tahiti, Bali, Fiji, Niue, the Cook Islands, Norfolk Island, Tonga, Vanuatu, or Samoa.
Cancellation Fees for Value Fares
- You cannot get a refund for adult and child fares, but you can get a full refund for infant fares.
- You can cancel your flight before it departs and get a flight credit that you can use in the future.
- If your new fare costs less, you will lose the remaining balance.
- If you don’t show up, you will lose your entire payment.
- If you buy your ticket at least 7 days (168 hours) before your first flight, you can cancel it and get a full refund within 24 hours of purchase.
Flexi fares
- You can get a refund in the form of flight credit for both Economy Flexible and Premium Economy fares. This credit can be used for a future Air New Zealand flight.
- The cancellation fee for:
- The cost of Economy Flexible fares for both adults and children is $300.
- The cost of Premium Economy fares is $400 for both adults and children.
- You can get a full refund for infant fares in all classes.
- If you don’t show up, you will lose your entire payment.
- If you buy your ticket at least 7 days (168 hours) before your first flight, you can cancel it within 24 hours of purchase and get a full refund.
Business Class fares
- You can get a refund in the form of flight credit that you can use for a future Air New Zealand flight.
- If you cancel before departure, you will be charged a cancellation fee of USD 500 per adult and child.
- You can get a full refund for infant fares.
- If you don’t show up, you will lose your entire payment.
- If you buy your ticket at least 7 days (168 hours) before your first flight, you can cancel it within 24 hours of purchase and get a full refund.
Cancellation Fees for Tasman & Pacific Flights
You can fly to Tasman and the Pacific from New Zealand to Australia, New Caledonia, Samoa, Vanuatu, Norfolk Island, Fiji, Niue, Bali, Tahiti, and the Cook Islands.
- Smart Saver Fares
- The ticket is non-refundable and cannot be changed, except for the person or a member of their immediate family—their spouse, children (including adopted children), siblings, parents, grandparents, grandchildren, parents, brothers, sisters, sons, and daughters-in-law—die.
- cannot be retained in credit unless a Flexi fare upgrade is made.
- No-shows will lose their money.
- Economy Flexi Fares
- Refundable in full. Only the upgraded portion of the fare is eligible for a refund if you upgrade from a Smart Saver fare.
- No-shows receive a complete refund.
- Business Class Fares
- Refundable in full. Only the upgraded portion of the fare is eligible for a refund if you upgrade from a Smart Saver fare.
- In general, Business Saver tickets are not refundable.
Air New Zealand Refund Policy
When you cancel your flight, the first step is to request a refund. To get a refund for your flight ticket, you can either do it online or call the reservation helpline number. Air New Zealand has a refund policy that you can use if you need to cancel your flight.
- If you cancel within 24 hours, the airline will refund your entire flight cost without any deduction.
- If your flight is canceled by the airline, you will either get your money back for the unused flight or be put on another flight.
- If you miss your flight and don’t tell the airline, they won’t give you a refund.
Air New Zealand Flexi Fare Works
Air New Zealand offers a Flexi fare option that allows customers to make unlimited changes to their reservations. Before choosing this service, passengers should remember the Air New Zealand Flexi date rules, which are:
- You can contact Air New Zealand to change these fares for other domestic fares before or after the scheduled departure.
- If you change your reservation through the contact center or at the airport, you will have to pay an extra fee of NZD $30 per person for each one-way journey.
- If you need to buy a more expensive reservation, you have to pay the extra cost.
- If you change your flight on the day of departure or switch to an earlier or later flight, you won’t have to pay a service fee.
FAQs
How Can I Cancel My Air New Zealand Flight?
You can cancel an Air New Zealand flight online or by using the Air NZ app on your phone.
What is the 24-hour Flight Cancellation Policy?
You can cancel your Air New Zealand trip for free up to 24 hours after you book it.
What Are the Cancellation Fees for Long-haul Flights?
Depending on the type of price, the cancellation fees range from not getting a refund for adult and kid tickets to getting a flight credit for flexible fares.
Can I Get a Refund for My Canceled Flight?
Depending on the type of price and the terms, refunds can be given in the form of flight credits that can be used on future Air New Zealand trips.
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