How Do I Get United Wheelchair Assistance?


United Wheelchair Assistance

Traveling can be a challenging experience, especially for individuals with disabilities. Wheelchair users often face difficulties when trying to navigate through airports and board flights. However, the airline provides wheelchair assistance services to ensure that all passengers, regardless of their physical abilities, have a comfortable and enjoyable travel experience. Here, we will walk you through a simple step-by-step process for adding wheelchair assistance to your United Airlines booking.

What Services Does United Airlines Offer for Wheelchair Assistance?

The airline offers a variety of services to assist passengers in need of wheelchair support. It ensures that passengers with mobility issues can have a more comfortable and accessible experience during air travel. Prior to requesting wheelchair assistance, it is crucial to have a clear understanding of the services provided by the airline. The type of wheelchair provided will be based on the passenger’s individual requirements. The airline provides various options to ensure that passengers can travel comfortably and without any difficulty.

Manual Wheelchair Assistance

They offer wheelchair assistance to passengers who may find it challenging to walk long distances or navigate stairs. Manual wheelchairs are crafted to be lightweight and highly maneuverable, making them perfect for effortlessly navigating through bustling airports. The airline offers trained staff members who are available to help passengers with the manual wheelchair.

Electric Wheelchair

They offer electric wheelchair assistance to passengers who need extra support and help. The airline’s electric wheelchairs are designed with passenger comfort and safety in mind. They come equipped with adjustable seats, footrests, and armrests to ensure a comfortable experience. Passengers can rely on the airline’s knowledgeable staff to provide assistance with using the electric wheelchair, including taking care of the battery charging if needed.

Boarding and Deplaning Assistance

They offer support to passengers who may have difficulty moving around when getting on and off the plane. Passengers needing wheelchair assistance are usually given priority boarding. Passengers will be able to comfortably take their seat before other passengers board.

  • Passengers may call on the airline’s trained personnel for help with stowing their medical equipment or medication.
  • Rest assured, it will guarantee a secure and comfortable sitting experience.
  • When you reach your destination, the airline staff will take care of retrieving the wheelchair and helping you get off the plane.
  • In addition, they will provide assistance to the passenger by guiding them through the airport and helping them retrieve their luggage and medical equipment. Making sure they have all the necessary items before departing the airport.

Read Also: How Do I Get Southwest Airlines Wheelchair Assistance?

Airport Assistance

The airline offers wheelchair assistance services for passengers from the moment they arrive at the airport until they leave.

  • Passengers can rely on the airline’s knowledgeable staff to provide guidance and support throughout their journey at the airport.
  • The process involves checking in, passing through security, and boarding the aircraft.
  • In addition, they are available to assist passengers with any extra needs, such as medical equipment or medication.

Is You Eligible for Wheelchair Assistance?

Assistance services are available exclusively for individuals with mobility challenges. Concerns involving individuals with limited mobility, such as difficulty walking long distances, climbing stairs, or standing for extended periods. The airline also offers support to passengers who have visual or hearing impairments. Wheelchair assistance can be requested by passengers who need oxygen during the flight.

Read Also: How Do I Get Emirates Wheelchair Assistance?

How To Get United Wheelchair Assistance?

They focus on providing wheelchair assistance services to passengers with mobility issues. There are multiple ways to request wheelchair assistance from the airline. It includes various channels such as websites, mobile apps, email, phone calls, and in-person interactions at the airport. Now, let’s delve into the various channels available for obtaining wheelchair assistance:

Their website provides a user-friendly and convenient method to request wheelchair assistance for your upcoming flight. Here’s a simple way to do it:

Through Online

  • Go over to the United Airlines website and navigate to the “My trips” tab.
  • Please provide your booking information and select “Find” to proceed.
  • To request wheelchair assistance for a specific passenger, simply click on “Edit” next to their name once your booking is displayed.
  • Click on “Special assistance” and then select “Wheelchair service.”
  • Next, you’ll be asked to provide the passenger’s specific needs, such as their preference for a manual or electric wheelchair, along with any extra notes or comments.
  • Click on the “Continue” button to review your request before submitting it.

Read Also: How Do I Request Special Assistance From Aeromexico?

Through App

The mobile app provides a user-friendly option for requesting wheelchair assistance for your upcoming flight. Here’s a simple step-by-step guide:

  • Start the app and navigate to the “My trips” section.
  • Please choose the booking for which you would like to request wheelchair assistance.
  • Simply select the option viewed “Add special assistance.”
  • Select the option for “Wheelchair service” and provide the necessary details for the passenger’s needs, including the type of wheelchair required (manual or electric) and any additional notes or comments.
  • Please take a moment to review your request before submitting it.

Through Email

If you would like to request wheelchair assistance via email, you can simply send an email to our customer service team. Here is a step-by-step guide:

  • Please send an email to the customer service team at [email protected].
  • Please provide your booking details and indicate that you need assistance with a wheelchair.
  • Please provide specific details about the type of wheelchair you need, including whether it is manual or electric, as well as any other specific requirements you may have.
  • Make sure to review your email before hitting send.

Read Also: How Do I Get Delta Wheelchair Assistance?

At Airport

Curious about how to request wheelchair assistance at United airport? After you’ve requested wheelchair assistance, here’s what you can anticipate at the airport:

  • Our team will be there to meet you at the check-in counter and provide assistance throughout the airport, including security checkpoints and boarding gates.
  • Pre-boarding: Passengers who have requested pre-boarding assistance will have the opportunity to board the aircraft before other passengers. This will ensure that you have ample time to get settled.
  • If you need any help during the flight, the attendants will be more than happy to assist you.
What wheelchair services does United Airlines offer?

United provides manual and electric wheelchair assistance, boarding and deplaning support, and comprehensive airport assistance.

What types of wheelchairs are available, and who is eligible for assistance?

Manual and electric wheelchairs are offered based on passenger needs. Assistance is exclusively for individuals with mobility challenges, visual or hearing impairments, or those requiring oxygen.

How does boarding and deplaning assistance work?

Priority boarding, help with medical equipment, and secure deplaning services are provided. Airport assistance includes luggage retrieval and ensuring passengers have necessary items.

How can I request wheelchair assistance from United?

Request assistance via the website, mobile app, email ([email protected]), phone, or in-person at the airport. Online, select “My trips,” choose the passenger, and add wheelchair service under “Special assistance.”

What features do the manual and electric wheelchairs have?

Manual wheelchairs are lightweight and maneuverable. Electric wheelchairs offer adjustable seats, footrests, and armrests. Trained staff assists passengers in using electric wheelchairs, including battery charging if needed.

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