United Airlines ORD Airport Terminal, Benefits, Check-In and Lounge


United Airlines ORD Airport Terminal

Going through airports can be overwhelming, especially if you’re not sure which terminal your airline is in. If you’re flying with United Airlines to or from Chicago O’Hare International Airport (ORD), it’s important to know the correct terminal for a hassle-free travel experience.

This article will give you a short and helpful guide to find out which terminal United operates at ORD (Chicago O’Hare International Airport). While terminal assignments may change, this overview will provide you with a starting point to plan your journey efficiently. Let’s explore the United Airlines terminal at ORD.

United Airlines ORD Airport Terminal for Arrival and Departure

United Airlines operates arrivals at three terminals at Chicago O’Hare International Airport (ORD): Terminal 1, Terminal 2, and Terminal 5. Terminals 1 and 2 are for domestic arrivals, while Terminal 5 is for international arrivals. The arrivals terminal is where passengers can find all the services they need at the airport. This includes baggage claim, immigration and customs, restaurants and cafes, business and medical centres, and more.

United Airlines operates flights from two terminals at Chicago O’Hare International Airport (ORD): Terminal 1 and Terminal 2. The departures terminal is where passengers can check in and go through security before boarding United Airlines flights. In addition, this terminal has many facilities that make it easier for passengers to get ready to board the plane.

United Airlines ORD Airport Terminal Overview

If you’re also wondering which terminal United is at ORD, United Airlines operates flights from Terminals 1, 2, and 5 at Chicago O’Hare International Airport (ORD). These terminals have modern facilities that cater to passengers’ individual needs and fulfill all their requirements.

Airport Name
Chicago O’Hare International Airport(ORD)
Airport Code ORD Airport
10000 W O’Hare Ave, Chicago, IL 60666, United States

United Airlines ORD Terminal Levels

Knowing which terminal United is located at in ORD (O’Hare International Airport) and understanding the different levels of those terminals is important for easy navigation. United Airlines operates flights from three terminals: Terminal 1, Terminal 2, and Terminal 5. Each terminal has different levels, which are listed below:

Terminal 1

Terminal 1 is made up of three domestic terminals. United Airlines uses Terminal 1. The levels at Terminal 1 are listed below:

Baggage Level: This is specifically for passengers who are arriving. It takes care of baggage services and offers different transportation choices.

Ticketing Level: The ticketing level is where passengers check in and get access to the gates level. Concourse B and C are located on this level and together they have a total of 55 gates.

Concourse B: Concourse B has two levels: an upper level and a lower level. The former option lets you easily access the roadways, Airport Transit System, and the departures area. The lower level also allows access to the ground transportation system.

Terminal 2

Terminal 2 has a V-shaped design and is the passenger terminal that United Airlines uses next. The levels included are:

Baggage Level: This level allows you to use the ground transport system, which includes Airport Express, rental cars, charter buses, taxis, and more. The Hilton Hotel is conveniently located near the parking area.

Ticketing Level: This level is where passengers can go through the check-ins. It has two concourses called E and F.

Terminal 5

Terminal 5 is made up of two levels.

Baggage Level:This level is where arriving passengers can go to get their baggage from claims 3A to 3. They can also find access to ground transportation systems here.

Ticketing Level: At this stage, passengers who are leaving can finish checking in and head towards their designated boarding gates.

Services Offered at the United Airlines ORD Airport Terminal

Services Offered at the United Airlines ORD Airport Terminal

Now let’s talk about the facilities provided by United at ORD, now that you know which terminal it is located at. United Airlines offers a variety of services and facilities at its arrivals and departures terminal to ensure that passengers have an enjoyable flying experience. Here are some of the services available at the United Airlines ORD Airport terminal:

Ticket Counters

United Airlines has ticket counters in different places in their terminals. These counters help passengers with making reservations and managing their bookings. The ticket counters are there to help customers with things like booking flights, changing tickets, choosing seats, upgrading, and other similar services.

United Airlines staff are available at these ticket counters to offer personalised support and guidance to passengers. The customer service team can assist with various requests, including booking new flights, changing existing reservations, rescheduling flights if there are disruptions or cancellations, and providing information about United Airlines’ policies and services.

United Airlines allows small dogs, cats, rabbits, and household birds to travel in the cabin with their owners. However, there are certain restrictions and guidelines that need to be followed. Passengers need to follow certain rules about the size and weight of the pet carrier. The carrier should be able to fit under the seat in front of the passenger.

If you have a bigger pet or one that doesn’t meet the requirements to travel in the cabin, United Airlines has a program called Pet Safe. This program makes sure that pets are transported safely as cargo in a controlled environment with the right temperature. Pets are taken care of by experts during their trip, and United Airlines gives them suitable kennels or crates to make sure they are comfortable and safe.

To arrange pet travel with United Airlines, passengers can either contact the airline’s Pet Safe desk or make the arrangements while booking their ticket. Please be aware that there might be extra charges for pet travel, and you may need to provide specific documents like health certificates and vaccination records.

Special Assistance Services

United Airlines provides special assistance services for elderly passengers who need extra support and help while travelling. These services are made to make sure elderly passengers have a comfortable and stress-free journey.

Older passengers have the option to board the plane early and find their seats without feeling rushed or dealing with large crowds. This is called priority boarding.

United Airlines provides wheelchair assistance for elderly passengers who may have trouble walking long distances or getting around the airport. Passengers have the option to request wheelchair service either before their arrival at the airport or when they arrive.

Passengers can reach out to United Airlines’ customer service or special assistance desk to talk about their needs and make sure that the necessary arrangements are made for their travel. It is suggested to arrive at the airport early to give yourself enough time for check-in and any special assistance procedures.

United Airlines’ Information Counters

The information counters at United Airlines have friendly and knowledgeable staff who are trained to help with any questions passengers may have.

The United Airlines representatives can give you details about when flights are scheduled, which gate to go to, the rules for bringing baggage, what amenities are available at the airport, and any other services provided by United Airlines. If you have any questions or concerns, the representatives will try their best to help you or guide you to the right resources.

If you have any questions about your reservation, flight delays, rebooking options, or any other travel-related concerns, the staff at the information counter will do their best to give you accurate and current information. They can also help with giving directions in the airport or suggesting nearby amenities or services.

Lost and Found Desk

If you realise that your luggage is missing or if you accidentally left something on a United Airlines flight or at the airport, it’s important to report it to the Lost and Found desk as soon as you can. Please give a thorough description of the item, including its unique features, any tags or labels that can help identify it.

If the Lost and Found desk finds your lost item, they will make arrangements to return it to you. They will help you with the steps to get your baggage or item back. This includes showing your identification and filling out any necessary forms.

Minor Service

The Unaccompanied Minor service is for children aged 5 to 14. If parents or guardians request it, children between the ages of 15 and 17 can also use the service.

To use the Unaccompanied Minor service, parents or guardians need to contact United Airlines’ customer service or visit their website to make the necessary arrangements. To get the most accurate and up-to-date information about booking the service, it’s best to contact the airline directly. They can provide you with specific procedures, forms, and fees that may be associated with the booking.

After you make a reservation, United Airlines staff will be there to help and watch over your child who is travelling alone. They will provide support and stay with them throughout their entire trip.

Generous Baggage Allowance

United Airlines offers generous baggage allowances for both domestic and international flights. When flying within the United States, passengers usually have the choice to bring a personal item and a regular-sized carry-on bag. Depending on the type of ticket they have, they may also be able to check in additional bags.

International flights usually have similar rules for what you can bring on board, like personal items and carry-on bags. You also have the choice to check in one or more bags. To find out the specific allowances for your ticket type, fare class, and destination, it’s recommended to visit United Airlines’ website or get in touch with their customer service. They will have the most current information available. To avoid extra fees, it’s important to follow the rules for weight, size, and quantity restrictions.

United Terminal ORD Check-In

United Terminal ORD Check-In

United Airlines offers a range of check-in options to make it easy and convenient for passengers. You have the following options to choose from:

Online Check-In

To check in online, you can either visit the United Airlines website or use their mobile app. Please provide your booking details, choose your seats, and receive your electronic boarding pass.

Self Service Kiosks

Find the self-service kiosks in the check-in area at the airport. Please follow the instructions, input your booking details, and then print your boarding pass.

Counter Check-In

If you would like help in person, go to the check-in counters at United Airlines. To check in for your flight, simply show your booking information and identification to a United Airlines representative. They will help you with the check-in process.

If you have luggage to check, go to the designated area for dropping off your bags after you finish checking in. The staff at United Airlines will weigh and tag your bags. They will also give you a receipt. Once you have checked in and dropped off your baggage, make your way to the security screening area. Make sure you have your boarding pass and identification easily accessible for inspection. Please follow the instructions given by the security personnel.

United Terminal ORD Airport Lounges

There are a few lounges at the United Airlines terminal in Chicago O’Hare International Airport. They are:

Terminal 1

    • United Airlines United Club
    • United Airlines Polaris Lounge
    • United Airlines United Club Gate B6 and B18

Terminal 2

    • USO Lounge United Airlines United Club

Terminal 3

    • SAS Lounge
    • Swissport Lounge
    • British Airways First Lounge


In conclusion, for a hassle-free experience flying with United Airlines at Chicago O’Hare International Airport (ORD), familiarize yourself with the terminals—Terminal 1, Terminal 2, and Terminal 5. United offers convenient services, including easy check-ins, pet travel options, special assistance, information counters, Lost and Found services, and spacious lounges. With generous baggage allowances and various check-in options, United Airlines strives to make your journey through ORD smooth and enjoyable. Safe travels!

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