Losing your baggage can be a really unpleasant experience. It can cause a lot of stress and panic, especially if you’re not sure what to do next. If you ever find yourself in a situation where your baggage is lost or arrives late while flying with Turkish Airlines, it’s important to know their lost and found policy. This knowledge will increase the likelihood of recovering your belongings and also inform you about your rights to reimbursement and compensation.
If you find yourself in a situation where you have lost your baggage while traveling with Turkish Airlines, here are the steps you should follow:
If you don’t get your checked baggage when you arrive at your destination, you need to quickly go to the Turkish Airlines Lost and Found Office at the airport or the Lost and Found Office/Lost Property Office of the company that handles the service at the destination airport.
- If you have already left the airport, you need to go to the Baggage Irregularity Report page and fill out an online application.
- Once you submit your application (remember to include a detailed description), you will be given a reference number. This reference number could be a PIR/Baggage Disruption Report number, for example, ISTTK54321, which will be used for your lost baggage.
- Make sure to keep this number safe, along with your baggage tag and boarding pass, until your baggage is delivered to you or you are compensated for any loss if your bag cannot be located.
- If your bags don’t have baggage tags, they will be searched, but any financial losses won’t be evaluated.
If you accidentally left something on the airplane or in one of the lounges, you need to complete and submit the Forgotten Item Form, which can be found on the Baggage Irregularity Report. You can find out the status of your missing item by visiting this page or contacting the Lost Property Office at the airport.
Track Airlines Lost and Found Baggage
Once you have submitted a PIR/Baggage Irregularity Report with Turkish Airlines, you can easily check the status of your missing baggage online by visiting the Track Baggage page.
- During the first five days of your flight, you have the opportunity to:
- To check the status of your baggage, simply call the Lost Property Office using the phone number listed on your Property Irregularity Report (PIR).
- Please review the report for any errors and make corrections as necessary.
- Turkish Airlines offices use the International Baggage Tracking Systems (WorldTracer) that are used by most airlines worldwide.
- They will track your baggage for you. Most lost baggage items are tracked within 24 hours and then delivered to you.
- If your baggage is still missing after 5 days of your flight, a representative from Turkish Airlines will ask you to make a claim.
- They will need you to provide a detailed list of the contents of the lost baggage, including their prices. If you don’t receive a request like that, you should:
- Please call Turkish Airlines using the phone number provided in your PIR/Baggage Irregularity Report.
- To make an online claim, go to the baggage disruption notification and tracking page. When you make a claim, you should include a document that fully describes the details of the missing baggage item.
- This document should include information such as the color, brand name, size, and contents of the item.
- Once you have given the information mentioned above, Turkish Airlines will thoroughly search for your missing baggage for a period of 21 days.
- Turkish Airlines will get in touch with you once they locate your baggage.
- If your bag is not found within 30 days of your flight, the Turkish Airlines lost and found tracking will end. At that point, you can request compensation.
Turkish Airlines Lost and Found Domestic Office
The lost and found offices for Turkish Airlines domestic flights can be found in the baggage claim areas of the airport.
If you lose your baggage, here’s what you need to do:
- Go to the Lost Property Office at the airport and file a report right away.
- Please provide a detailed description of the missing baggage to help us locate it more quickly.
- Please double-check that the description and address of your baggage are accurate.
- Keep the baggage check-in tag(s), boarding pass, and reference number (which has 5 letters and numbers) on the Property Irregularity Report (PIR).
- You should wait for Turkish Airlines to contact you when they have found your baggage and it is ready to be sent to you.
- To track the latest status or correct any errors, contact the Lost Property Office by phone within the first 5 days of your flight. The phone number can be found on the PIR.
- If your bag cannot be found within 5 days, you should file a claim with the airline.
- You can easily check the status of your lost baggage online by visiting the baggage tracking page.
Tips to Avoid Lost Baggage Situation
To reduce the chances of experiencing baggage loss and found situations with Turkish Airlines, follow the tips below:
- Make sure to pack important items like jewelry, credit cards, cash, keys, business papers, medicines, and mobile phones in your carry-on bag or personal items.
- Make sure not to use bags that are damaged to pack your items. Make sure to see if your luggage has any cracks or cuts from your past trips. If you don’t check or fix these bags, you are more likely to lose them during your flight. Your bag might get torn, and you could lose your things.
- Make sure your luggage has a good lock and key system. You can still lock your baggage even if it has been opened for security reasons. Just ask the security staff to let you lock it after they have checked and verified its contents.
- When you give your luggage to the airline at check-in, make sure to get a copy of your baggage tag.
- Make sure to keep your baggage tag and boarding pass in a safe place until the problem is completely resolved. If your luggage gets lost, it’s important to have tags on them. These tags will help identify your bags and allow you to claim compensation from Turkish.
- Make sure to put your contact information on all of your luggage, including bags and suitcases. This way, if your luggage gets lost or delayed, it can be easily identified and returned to you.
Reimbursement for Delay Baggage
If your luggage is delayed and arrives late, you can get reimbursed for reasonable expenses you had to spend on essential items like clothes and toiletries because of the delay. Just make sure to submit a written claim within 21 days of receiving your luggage.
How to Claim Reimbursement?
To get your money back, you can either go to the Turkish Airlines Lost and Found Office at the airport or the airport’s Lost and Found Office. Alternatively, you can apply online through the baggage disruption notification and tracking page. To log in, you will need to provide your reference number (e.g. ISTTK54321) and last name. Fill out the form and submit valid copies of invoices for purchases made by you as a result of the delay. Additionally, include your credit card slip or any other relevant documents to prove that you incurred these expenses.
- If you want to get your expenses reimbursed, you need to submit a written application within 21 days of receiving your baggage. Any applications made after this time frame will not be taken into consideration.
- If your baggage is delayed and arrives damaged or with missing items, you need to contact Turkish Airlines within 7 days of receiving it. If you don’t, you won’t be able to get any compensation.
The amount of money you can get back as reimbursement will be based on the expenses you actually paid, but there are some limits to how much you can claim.
- For planes covered by the Warsaw Convention, the most you can get back is Franc Poincaré 250/kg (about USD $20/kg) for checked bags and Franc Poincaré 5,000 (about USD $400) for unchecked baggage.
- For trips that are covered by the Montreal Convention, the most a person can get back is SDR 1,288.
Compensation for Lost Baggage
The compensation provided by Turkish Airlines for lost baggage will be determined based on whether your flight is covered by the Warsaw Convention or the Montreal Convention.
If your flight is regulated by the revised Warsaw Convention, the maximum compensation per ticketed passenger is subject to the following limit:
- Franc Poincaré 250/kg for checked baggage
(approx. USD 20/kg or the equivalent in the local currency)
- Franc Poincaré 5,000 for unchecked baggage
(approx. USD 400 or its equivalent in local currency)
- If your flight falls under the Montreal Convention, the maximum compensation per ticketed passenger for a lost, delayed, or damaged checked bag is SDR 1,288.
How to File a Delayed and Lost Baggage Complaint?
In order to file a complaint for a delayed or lost checked bag, it is necessary to promptly submit a complaint to either The Turkish Airlines Lost and Found Office at the airport or the Lost and Found Office/Lost Property Office of the respective airport. If you have already left the airport, please file an online complaint by visiting the Baggage Irregularity Report page.
If you accidentally leave an unchecked baggage item on the plane or in a lounge, it is important to take immediate action. You should contact the Lost Property Office at the airport or fill out the Forgotten Item Form on the Baggage Irregularity Report.
- Make sure to pack your belongings securely to ensure they are fully protected at all times.
If the items in your baggage are lost due to defective zippers, straps, or belts, you will not be eligible for compensation for lost baggage.
- Turkish Airlines lost and found office will not take responsibility for any loss or damage to your luggage unless it was caused by mishandling by the airline’s staff. This includes situations where another passenger mistakenly takes your luggage and it gets damaged, or if any other issues occur after your luggage is delivered on the conveyor.