How Do I Get Southwest Airlines Wheelchair Assistance?


Southwest Airlines Wheelchair Assistance

Southwest makes it simple and convenient to get wheelchair assistance, and it’s completely free! Traveling with a disability can be quite frustrating, especially when it comes to dealing with the necessary paperwork for wheelchair assistance on Southwest Airlines. Here, we have the essential information you need to know before your flight.

We have created an in-depth piece to help you easily grasp the steps for requesting passenger assistance from Southwest Airlines. Southwest is committed to providing assistance for passengers with disabilities, whether it’s with wheelchair help before and after landing, flying with other assistive devices, or providing aid for those with hearing and low vision. Let’s understand Southwest Airlines Wheelchair assistance.

What is Southwest Airlines Wheelchair Assistance?

Southwest Airlines provides wheelchair assistance to ensure that elderly citizens, individuals with locomotor disabilities, and those who have difficulty walking can easily navigate through the airport. If you are a passenger with mobility issues and need a wheelchair for boarding and connecting flights, it’s important to familiarize yourself with Southwest Airlines Wheelchair Assistance Policy.

Make sure you get to the airport at least 2 hours before your flight is scheduled to leave. Please make sure to inform Southwest at least 24 hours prior to your flight departure if there are ten or more individuals in your group who require wheelchair assistance. After you’ve checked in with the airport authority, they’ll guide you to the plane for preloading. In addition, they will give you the guidelines you need for Southwest Airlines wheelchair assistance.

To ensure a smooth process, please complete the Wheelchair/Mobility Aid Information form and submit it to the Customer Service Agent at the gate counter, even if you have already submitted it online. It is important to identify yourself as a Southwest Employee in order to receive the necessary assistance. In addition, passengers will also be provided with an escort during their connecting flights.

Make sure that if you bring your mobility aid, the battery of your automatic wheelchair should not exceed 160 watt-hours. The plane is equipped to accommodate at least one standard-size, adult, collapsible wheelchair inside the passenger’s cabin. However, if the device doesn’t fit, the flight attendants will assist in storing it in the compartment. Regardless of whether you choose to upgrade your seat for added comfort, the policy remains unchanged.

Read Also: Avelo Airlines Special Assistance

How to Req. Southwest Airlines Wheelchair Assistance?

If you’re looking to request wheelchair assistance on Southwest Airlines, you might be wondering how to go about it. Here are three options to consider. Requesting wheelchair assistance from Southwest Airlines is a simple process. You have the option to request it while booking your flight, after the booking is complete, or even at the airport.

Through Website

If you need assistance while booking your tickets through the Southwest website, you can easily notify them. Here are the steps to follow:

  • When you’re ready to book your tickets, just head over to the ‘Passenger & Payment Info’ page.
  • Select the ‘Special Assistance’ option and provide the necessary information.
  • Please save the details and continue with the reservation process.

In Case Already Booked Ticket

  • Find the Flight option on the home screen.
  • Proceed to the page viewed ‘Passenger & Payment Info’.
  • Next, choose the ‘Manage Reservation’ option.
  • Please provide the confirmation number along with the first and last name.
  • Simply click on the ‘Search’ button.
  • You can find the ‘Special Assistance’ link located under the passenger’s name.
  • Please complete the necessary information and make sure to update the details.

Read Also: How Do I Get Delta Wheelchair Assistance?

Through Mobile Phone

If you’ve booked your tickets for the itinerary using the mobile application, you can also apply for Southwest Airlines elderly assistance through the same method.

  • Within the mobile app, there is a section viewed ‘Passenger’ that you can easily locate.
  • Simply click on the link and select the ‘Special Assistance’ option on the screen.
  • If you have already booked the tickets, you will notice an edit pencil icon next to your name.
  • Choose the ‘Special Assistance’ option.

At The Airport

You can request wheelchair assistance from Southwest Airlines even after you arrive at the airport, and the authorities will still accept your request.

  • When you reach the airport, requesting wheelchair assistance from Southwest Airlines is a straightforward process.
  • If you introduce yourself to a Southwest Employee, they will be able to assist you as needed.

In addition to giving advance notice and requesting Southwest Airlines wheelchair assistance, you will also need to fill out an offline form upon arrival at the airport to finalize your request.

Exploring Other Disability Support Choices Offered by Southwest Airlines

Southwest Airlines is committed to providing passengers with comfortable and hassle-free experiences. There are specific accommodations in place for individuals with disabilities and those who require assistance during boarding and throughout the flight. Southwest offers a range of services to assist passengers with disabilities, including wheelchair assistance, help with mobility aids, support with boarding and deplaning, guidance through the airport, assistance with stowing and retrieving baggage, and special assistance for minors. Here’s a simple guide on how to make the most of Southwest Airlines assistance.

  • Southwest Airlines disability assistance does not always require prior notice. It’s a good idea to let the Southwest Employees know when you arrive at the airport so they can get everything ready for you in advance.
  • If you want to obtain Gate Passes for someone who is not a passenger, so they can accompany you to the plane, they will need to present their government-issued ID and the Customer’s itinerary to the TSA officers at the different checkpoints.
  • Southwest offers assistance to passengers with disabilities throughout the boarding process, during landing, and when transitioning between connecting flights. Applying for Southwest Airlines wheelchair assistance is a simple process that can be done either when booking your flight or upon arrival at the airport.
  • When booking your seats, you have the option to mention any issues you may have with visual aids. This can be done through the website or mobile phone. Special assistance from Southwest Airlines is provided at various points during your journey, including the departure gate, onboard the aircraft, at connection points, and upon arrival at your destination.
  • If you have a hearing disability, it’s important to let the Gate Agent and Flight Crew know about your assistance when you book your flight. They offer comprehensive support for Southwest Airlines, ensuring a smooth journey from the moment you arrive at the airport until you reach your final destination.
  • If you have a severe mental disability or mobility impairment, the skycap at Southwest Airlines will be able to offer you special assistance. However, it’s important to note that airlines do not provide personal escorts. If passengers require assistance around the clock, they have the option to bring their own custodial care.
  • Passengers are allowed to bring their medications on board as carry-on items so they can easily take their dosage during overnight flights, in accordance with Southwest Airlines medical assistance policy. If you have syringes to inject medication, please let the Flight Attendant know so that they can give you a disposal container.
  • For individuals with food allergies, it is important to thoroughly examine the food label to determine if the meal contains any allergens. If you have any allergies to animals, please let us know at the departure gate. We will make sure to seat you as far away from any animals as we can. The airlines are not liable for any other types of allergens.

Read Also: How Do I Get Emirates Wheelchair Assistance?

What is Southwest Airlines Wheelchair Assistance?

Southwest provides free wheelchair assistance for passengers with mobility issues, ensuring easy navigation through the airport for elderly citizens and individuals with locomotor disabilities.

How can I request Southwest Airlines Wheelchair Assistance?

You can request assistance while booking online, manage reservations after booking, or approach Southwest Employees at the airport. The process is simple, and you can also submit an offline form at the airport.

What are the steps for requesting assistance through the Southwest website?

While booking, visit the ‘Passenger & Payment Info’ page, select ‘Special Assistance,’ provide details, and continue with the reservation process.

Can I request wheelchair assistance after arriving at the airport?

Yes, you can request assistance from Southwest Airlines after arriving at the airport. Approach Southwest Employees, introduce yourself, and fill out an offline form to finalize your request.

What other disability support options does Southwest Airlines offer?

Southwest Airlines offers comprehensive support, including assistance with visual aids, boarding, deplaning, connecting flights, and baggage. Passengers with disabilities are encouraged to notify the airline for a smooth journey.

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