Ethiopian Airlines Special Assistance


Ethiopian Airlines Special Assistance

Passengers with disabilities or special needs can take advantage of a variety of services provided by Ethiopian Airlines. Our airline is committed to providing a safe and enjoyable journey for all passengers, with services ranging from mobility assistance to in-flight support. The airline prioritizes creating inclusive travel experiences, making sure that individuals with diverse needs can embark on their voyages with ease and confidence. In this blog, we will explore the different aspects of Ethiopian Airlines’ special assistance program, showcasing the airline’s commitment to ensuring that air travel is accessible to all individuals.

Benefits of Ethiopian Airlines Special Assistance

Before we dive into the process of booking special assistance with Ethiopian Airlines, let’s take a look at the services and the significance of these services. If you need any kind of assistance during your travels, such as wheelchair support, help for visual impairments, or any other special needs, the airline has dedicated services available to ensure your comfort and convenience.

Passengers with mobility challenges can receive assistance and use wheelchairs provided by the airline throughout their journey. Our dedicated team will make sure your journey is smooth and stress-free, from check-in to boarding and disembarkation. You can easily book special assistance with Ethiopian Airlines, which is available both within the airport terminals and on the aircraft. This allows passengers to move around without any difficulty.

Read Also: Spirit Airlines Wheelchair Assistance

Types of Special Assistance available at Ethiopian Airlines

Ethiopian Airlines provides pre-flight assistance services to ensure a smooth beginning to your journey. If passengers need special assistance, they can let the airline know when they book their flight or contact the Ethiopian Airlines Special Assistance Services department directly.

Navigating through a busy airport can feel overwhelming, especially for individuals with limited mobility. The airline understands the importance of providing wheelchair assistance to passengers who need it. Rest assured that Ethiopian Airlines’ highly trained crew members are available to provide assistance during your entire travel journey, whether you have a temporary injury or a permanent condition.

Wheelchair Service

The airline prioritizes the comfort and inclusivity of passengers who need wheelchair assistance, ensuring a pleasant travel experience. Ethiopian Airlines Having access to wheelchair assistance service is incredibly important for individuals with mobility challenges as it enables them to navigate airports and flights with safety and ease. It provides a hassle-free experience for individuals who need mobility assistance, ensuring a smooth journey from check-in to arrival.

Traveling in comfort should be accessible to everyone, regardless of any physical limitations they may have. To ensure a smooth experience, it’s important to make a reservation for Ethiopian Airlines’ wheelchair service in advance. Don’t forget to gather all the necessary documentation and let the airline know about any specific needs ahead of time.

Hearing Impairments

Skilled members will provide free assistance with boarding and disembarkation for passengers with visual or hearing disabilities. Passengers also receive clear guidance within the airport premises, creating an environment where everyone can easily express themselves and receive the necessary information comfortably. Clear and concise communication is essential for passengers who have hearing difficulties, visual impairments, or speech impairments. The airline provides services to improve accessibility and ensure effective communication.

Pregnant, Senior Citizen, Infant, or Handicap Assistance

Passengers who may have difficulty moving around can take advantage of Ethiopian Airlines’ option to reserve seats with additional space, such as extra legroom or aisle seats. These seats are designed to maximize comfort, ensuring a stress-free journey. Medical assistance is available for passengers with specific medical needs through Ethiopian Airlines.

If you need special seating arrangements, oxygen supply, or assistance with medication, the airline’s staff will take care of your safety and well-being. Passengers with cognitive impairments will receive sensory-friendly environments and guidance from Ethiopian Airlines Special Assistance, ensuring a peaceful journey.

Read Also: How to Get Air Canada Wheelchair Assistance?

Pets Assistance

Service animals are allowed on board Ethiopian Airlines, so passengers with visual impairments or disabilities can travel with their trusted furry companions. The airline has made all necessary arrangements to ensure a smooth journey for both passengers and their loyal helpers.

In order to have a pleasant journey, passengers are required to complete the Ethiopian Airlines Special Assistance request form ahead of time and provide necessary documents like medical certificates and vaccination records.

Key Assistance offered by Ethiopian Airlines

  • Visual description tracks are provided for passengers with visual impairments, and closed captioning is available for those with hearing impairments.
  • Passengers’ dietary needs are taken care of with a variety of special meals available, such as vegetarian, vegan, gluten-free, and diabetic-friendly options.
  • Passengers with health issues will receive assistance, and trained medical specialists will make specific arrangements for medicines and medical devices.
  • Ethiopian Airlines understands the importance of providing special attention and care to unaccompanied minors throughout their journey. From check-in to arrival, the airline ensures the safety, comfort, and well-being of passengers, providing parents and guardians with peace of mind.

How Can I Book Ethiopian Airlines Special Assistance Services?

At Ethiopian Airlines, we prioritize catering to the individual needs of every passenger. If you need any kind of assistance, such as wheelchair support, bulkhead seating, or help with a service animal, their special assistance services are tailored to meet your specific needs.

Book Ethiopian Airlines Special Assistance Services for a hassle-free flight experience, no matter your fare type or physical limitations. The airline offers multiple options for submitting Ethiopian Airlines Special Assistance request forms, including both online and offline methods. Here, we will discuss the techniques that can assist you in obtaining special assistance.

Online Method

  • Visit the website you’re looking for and go to the official Ethiopian Airlines website.
  • Follow the authentication process and use your user credentials to access the “Manage Booking” section.
  • To access the scheduled reservation, please provide the booking reference number and the last name of the passenger.
  • Choose the booking you want and look for the option to include special assistance.
  • Select the service that best suits your needs, including options like wheelchair assistance, medical aid, personal assistant, extra legroom, or special meals.
  • Complete the Ethiopian Airlines Special Assistance request form and include all the required information. Remember to attach any relevant documents, such as medical certificates, vaccination records, or physician prescriptions, along with verification IDs.
  • Please review the information provided and save the changes to ensure that special assistance is included in your booking.
  • Please ensure that you pay the necessary fees for any extra services or upgrades. Payment for Ethiopian Airlines Special Assistance fees can be made through various convenient methods.
  • After completing the booking process, you will receive your new credentials using your registered IDs.

Offline Method

  • Get in touch with customer service via email, customer support numbers, ticketing sales, and airport official outlets.
  • Contact the customer service team at Ethiopian Airlines and let the representative know about your needs.
  • To ensure a smooth experience, the passenger should complete the Ethiopian Airlines Special Assistance form and include special assistance in their current booking with the assistance of a travel agent.
  • Simply provide your booking reference number and any other necessary personal details to complete your trip reservation.
  • The representative will guide you through the process of selecting the type of service you require. If you need a wheelchair or extra legroom, please make sure to communicate your requirements clearly and provide detailed information regarding your Ethiopian Airlines Special Assistance needs.
  • After you’ve paid the fees, the agent will take care of any changes needed for your booking and ensure that special assistance is included.
  • Make sure to check any changes to your reservation and get a confirmation email or reference number sent to your registered email address.

Read Also: How to Get Special Assistance on KLM Airlines?

How to Add Wheelchair Assistance in Ethiopian Airlines?

Travelers can easily access wheelchair assistance to facilitate their mobility. Here, we will address your questions regarding how to request wheelchair assistance on Ethiopian Airlines. The airline provides wheelchair assistance for passengers who may require it due to illness, pregnancy, seniority, physical disabilities, or any other mobility limitations.

The airline provides wheelchair assistance throughout the journey for passengers with mobility challenges. Throughout the entire process, the airline staff will ensure a smooth and enjoyable journey for you, from check-in to boarding and disembarkation.

  • Online: Passengers have the convenience of adding a wheelchair to their new and existing bookings through the official website and mobile app.
  • Offline: Ethiopian Airlines provides various channels for customer support, including customer service numbers, email, ticketing offices, and sales counters.

Ethiopian Airlines Special Assistance Cost

Ethiopian Airlines goes above and beyond to ensure that passengers receive exceptional service through their special assistance services. The airline strives to ensure that every traveler starts their journey feeling comfortable and confident. In order to accomplish this, the airline has a dedicated team, extensive resources, and expert support. Nevertheless, there is a price to pay for reaching new levels of enjoyment. Travelers may be required to pay Ethiopian Airlines special assistance fees based on the specific service they require.

  • The airline provides wheelchair assistance service at no extra cost.
  • Passengers may be required to pay a special assistance fee of up to USD 600 or a portion of their airfare in order to receive medical aid from Ethiopian Airlines.
  • Passengers with illness, pregnancy, senior citizens, handicapped, or any physical disabilities can receive personal assistance without incurring any fees from the airline.
  • Special assistance fees are applicable for mobility aid and portable oxygen support when flying with Ethiopian Airlines.

Document Requirements

One of the benefits of choosing Ethiopian Airlines is their commitment to upholding laws such as the Air Carrier Access Act in the US and other relevant regulations worldwide. This ensures that passengers receive top-notch service from a highly trained crew. In order to receive special assistance from Ethiopian Airlines, passengers are required to provide certain documents based on their individual requirements. Keep reading to discover the necessary documents needed to access the special service assistance.

  • The Ethiopian Airlines special assistance provision states that passengers are required to provide their passport ID, Visa, and other necessary documents in order to receive any form of assistance service.
  • If you have any health concerns that may require special assistance, it is important to bring the necessary medical documentation. This includes notes from your doctor detailing your condition, any prescribed medications, and any medical equipment you may need during your journey.
  • Passengers traveling with infants or children can request Ethiopian Airlines special assistance service to ensure a comfortable journey. They will need to provide birth certificates or relevant identification documents.
  • Ethiopian Airlines prioritizes the well-being of service animals and advocates for the rights of individuals with disabilities. Passengers must provide documentation, such as identification cards, training records, or other relevant documents, for assistance animals.

Read Also: How to Get Special Assistance From Malaysia Airlines?


In conclusion, Ethiopian Airlines is committed to providing special assistance services to passengers with disabilities and special needs. They offer services like wheelchair support, assistance for visual or hearing impairments, and accommodations for medical conditions. Passengers can request assistance online or offline, and some services may have associated fees. The airline prioritizes inclusivity and aims to ensure a comfortable and accessible travel experience for all passengers.

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